Telford RankedIndependent rankings of local services in Telford
Assessment · home care agencies round home-care-2026-09

NEMPHI Homes review

Ranked 6 of 10 in Home care agencies in Telford

Best for: personal and respite care in Telford

Active

Trading as Nemphi Homes Ltd · Telford · Service area: Telford

NEMPHI Homes in short

NEMPHI Homes is a Halesfield-based home-care service offering personal, companionship, respite and specialist care with task-level detail on its services page. Office hours, phone, email and a family app are all published from its Haldane House base, which is more openness than most of the table manages. The services page gives task-level detail rather than vague promises. Our review finds a well-presented local service with the basics done right. Few firms in this round publish as much practical detail up front, and that openness is unusual at this size.

The record shows a Halesfield service run from Haldane House, covering personal and companionship care with respite and specialist support alongside. The services page works at task level rather than in generalities, which is rarer than it should be in this round. The stated patch is Telford, with office hours, phone, email, a form and a family app all published.

Customer reviews are spotless: full marks from 9 Google reviews, though the set is small. Nine ratings cannot carry the argument alone, so the task-level website must do heavier lifting. Small does not mean thin, on this evidence.

The regulator listing exists but awaits inspection, and prices and insurance detail are unpublished. The contact page shows a second phone number alongside the main one. Our verdict: NEMPHI Homes suits personal and respite care where a small local service appeals.

NEMPHI Homes reviews and ratings on other sites

Every public rating we hold for NEMPHI Homes, with the source, scale, count and the date we read it. These are customers' ratings, not ours.
SourceRatingReviewsRead on
Google5.0 out of 59

Our verdict

Our judgement: NEMPHI Homes suits Telford households wanting personal, companionship or respite care from a Halesfield-based service with 5.0 from 9 Google reviews [1] [2] [6]. The CQC listing awaits inspection, and prices and insurance details are unpublished [1] [5].

Score summary

Scored on the home trades rubric v2.0. Insufficient evidence takes the neutral value and is not shown as a low mark.

Composite score
68.1 / 100

Customer evidence C1 · weight 30%

72

Google 5 out of 5 from 9 reviews [6].

Qualifications and accreditations C2 · weight 25%

80

CQC registration is listed on the register; the service was registered in March 2023 and has not been inspected yet [5].

First-hand responsiveness C3 · weight 15%

Insufficient evidence

Insufficient evidence

Trading history C4 · weight 10%

80

On the Companies House record since 2021 [4].

Insurance and safeguards C5 · weight 10%

Insufficient evidence

Insufficient evidence

Pricing transparency C6 · weight 5%

40

No rates, call-out fee, free-quote offer, price list or VAT position is published on the opened site pages [1].

Website and service information C7 · weight 5%

80

The site sets out personal, companionship, respite and specialist care with hours, phone, email and a contact form [1] [2] [3].

Evidence

Every fact held for this provider, with its source and check date.
FactValueSourceRead
Limited company since2021Source companies-house

Industry qualifications

Sourced from the issuing registers, the business's own website and platforms such as Checkatrade and Which? Trusted Traders, on the date shown.

Strengths

  • The Google listing shows 5.0 from 9 reviews, seen 4 September 2026 [6].

  • The services page covers personal, companionship, respite and specialist care with task-level detail [2].

  • Office hours, phone, email and a family mobile app are published on the site [1].

Limitations

  • The CQC listing is uninspected so far, and no prices or insurance details are published [1] [5].

  • The contact page shows a second phone number, 01952 360 070, alongside the main 01952 370 060 [3].

Response from the business

This business has not sent a response yet. Any response they send will appear here.

Verified customer reviews

Reviews from customers who showed us their invoice.

No verified reviews yet for this business.

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Questions about NEMPHI Homes

Is NEMPHI Homes any good?

On the evidence, yes for straightforward needs: it ranks sixth in our Telford home-care table and holds full marks on Google. The review set is small and the regulator listing awaits inspection, so read the full page and its sources. Ask how oversight works while you agree the rate. Read the task-level services page beside the reviews before calling.

Is NEMPHI Homes registered with the CQC?

It appears on the Care Quality Commission register but has not been inspected yet, after registration in March 2023 [5]. Search the name on the commission's site to read the current entry. Check it again before you book if time has passed. Read the current entry rather than the headline alone, noting no inspection has landed yet.

What does NEMPHI Homes charge?

The site publishes no prices, rates or insurance detail [1]. That means the quote does the talking: send your list of needs and hours and ask for the rate in writing. Compare like with like against a second quote before you agree anything. Ask what the rate assumes about evenings, weekends and travel, so the weekly total holds.

Where does NEMPHI Homes work?

NEMPHI Homes works from its Halesfield base in Telford, serving Telford households [1] [3]. Care is arranged visit by visit, so availability can vary. The contact page carries office hours with phone, email and form. Ask which number to use out of hours. Say which number you called and ask which to use out of hours.

How is NEMPHI Homes ranked?

It ranks sixth of the ten home-care services in our September round, the leading small-service pick for personal care. It scores on customer evidence and website clarity with an uninspected listing counting against it. Read the full review, then ask for the written quote. Compare it against Ideal Home Care on range, hours and registration before deciding.

How do we get a quote from NEMPHI Homes?

Use the published phone, email or contact form with the needs, the hours and the postcode [1] [3]. Office hours are published, so an enquiry inside them should earn a quick reply. Ask for the hourly or weekly rate with extras and notice terms in writing. Compare it against a second small-service quote before agreeing.

What do the reviews say about NEMPHI Homes?

The held set is spotless: full marks across nine Google ratings, though the set is small. Openness elsewhere on the site — hours, app, task detail — steadies a thin review record. Counts move as new reviews land, so treat any figure here as a snapshot and open the listing itself for the latest picture.

How does NEMPHI Homes compare with the others in the round?

It sits sixth of ten, between Lexrae Support and Ideal Home Care, as the leading small-service pick for personal care. Its website openness beats both neighbours, while all three share an uninspected or thin regulator record. For straightforward needs with family involved, that openness is the argument. The uninspected listing is the only real check.

Others assessed for this trade

  1. JAM Care70.9 / 100Ranked 1. Best for nurse-led complex care with top customer reviews.
  2. Komplex Community70.3 / 100Ranked 2. Best for adults with complex needs seeking supported living.
  3. Enliva Homecare Telford69.1 / 100Ranked 3. Best for live-in, dementia or palliative care at home.
  4. Jobmerger Support Services68.9 / 100Ranked 4. Best for domiciliary and live-in care with free assessment.

Sources

  1. NEMPHI Homes homepage — Telford home care services Retrieved 4 September 2026.
  2. NEMPHI Homes services page — personal, respite and specialist care Retrieved 4 September 2026.
  3. NEMPHI Homes contact page — phone, email, hours and form Retrieved 4 September 2026.
  4. Companies House — NEMPHI HOMES LTD overview (13701845) Retrieved 4 September 2026.
  5. CQC — Nemphi Homes Telford location, not yet inspected Retrieved 4 September 2026.
  6. Google Maps listing — NEMPHI Homes, Telford Retrieved 4 September 2026.

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