Komplex Community review
Ranked 2 of 10 in Home care agencies in Telford
Best for: adults with complex needs seeking supported living
Active
Trading as Komplex Community Ltd · Telford · Service area: Telford
Komplex Community in short
Komplex Community provides specialist supported living in Telford for adults with complex needs, with support levels from one-to-one upward and joint working with councils and health boards. The regulator rates the Telford service Good in all five inspection areas, a solid floor for this kind of care. Our review marks it down only on buyer information, with no prices, insurance detail or hours on the site. For families comparing the two supported-living firms, that joint working is the clearest line between them.
The record shows a Telford service run from St James House, offering specialist supported living for adults with complex needs rather than visiting care. Support runs from one-to-one upward, arranged with councils and health boards around each placement. The stated patch is Telford itself, and placements turn on current vacancies as much as assessed need.
Customer reviews are excellent: near-perfect marks from 41 Google reviews, one of the largest sets in the round. That depth of feedback is rare in this round and steadies the picture the thin website leaves.
The company record shows an active limited company with a Telford registered office, and phone, email and a contact form are all published. What counts against Komplex Community is the thin site rather than the care. Our verdict: the pick for supported living where needs are complex and continuity matters.
Our verdict
Our judgement: Komplex Community suits Telford families arranging supported living for an adult with complex needs, with 1:1 to 4:1 support and a CQC Good rating behind it [1] [4]. The trade-off is thin buyer information: no prices, insurance details or hours are published [1].
Score summary
Scored on the home trades rubric v2.0. Insufficient evidence takes the neutral value and is not shown as a low mark.
- Composite score
- 70.3 / 100
Qualifications and accreditations C2 · weight 25%
90 out of 100
CQC registration is listed on the register with an overall rating of Good, assessed May 2025 [4].
First-hand responsiveness C3 · weight 15%
Insufficient evidence
Insufficient evidence
Insurance and safeguards C5 · weight 10%
Insufficient evidence
Insufficient evidence
Pricing transparency C6 · weight 5%
40 out of 100
No rates, call-out fee, free-quote offer, price list or VAT position is published on the opened site pages [1].
Evidence
| Fact | Value | Source | Read |
|---|---|---|---|
| Limited company since | 2020 | Source companies-house |
Industry qualifications
Sourced from the issuing registers, the business's own website and platforms such as Checkatrade and Which? Trusted Traders, on the date shown.
- CQCSourcedchecked 4 September 2026. Reference 1-13942997700.
Strengths
Support runs from 1:1 up to 4:1 for adults with complex needs, commissioned alongside local authorities and integrated care boards, according to the homepage seen 4 September 2026 [1].
The CQC register rates the Telford location Good in all five inspection areas, following assessment in May 2025 [4].
The company record is checkable: KOMPLEX COMMUNITY LTD has been active since 15 October 2020 with its registered office at St James House, Telford [3].
Limitations
No prices, insurance details or opening hours are published on the site [1].
Response from the business
This business has not sent a response yet. Any response they send will appear here.
Verified customer reviews
Reviews from customers who showed us their invoice.
No verified reviews yet for this business.
Review this business
Tell other readers about work you paid for, and send a copy of the invoice so the editor can confirm the job took place.
Questions about Komplex Community
Is Komplex Community any good?
On the evidence, yes for supported living: it ranks second in our Telford home-care table, holds near-top marks on Google, and carries a Good regulator rating across the board. The site states no prices or hours, so read the full page and its sources. Ask for the rate, cover and hours in writing before agreeing anything.
Is Komplex Community registered with the CQC?
Yes. The Telford service appears on the Care Quality Commission register and is rated Good in all five inspection areas, following assessment in May 2025 [4]. Search the name on the commission's site to read the latest report. Check the entry again before you book if time has passed. Read what inspectors saw in each of the five areas, not just the headline.
What does Komplex Community charge?
The site publishes no prices, rates or insurance detail [1]. That means the quote does the talking: send your list of needs and support levels and ask for the rate in writing. Compare like with like against a second quote before you agree anything. Ask what the rate assumes about support ratios and night cover, so the weekly total holds.
Where does Komplex Community work?
Komplex Community works from its Telford base at St James House, serving Telford households [1] [2]. Supported living is arranged around the person, so availability depends on current vacancies. Send your details through the enquiry form to confirm the current position. Send details through the enquiry form and ask about current vacancies.
How is Komplex Community ranked?
It ranks second of the ten home-care services in our September round, the leading supported-living pick. It scores on customer evidence and registration strength with thin buyer detail counting against it. Read the full review alongside the company record, then ask for the written quote. Compare it against Lexrae Support on ratio, hours and registration before deciding.
How do we get a quote from Komplex Community?
Start with the published phone, email or contact form and describe the person, the needs and the support level sought [1] [2]. Supported living is arranged placement by placement, so expect discussion of vacancies and assessments before any figure follows. Ask for the rate, the cover and the hours in writing once a place is offered. Compare it against a second supported-living quote before agreeing.
What do the reviews say about Komplex Community?
The held set is near-perfect across forty-one Google ratings, one of the largest sets in this round. That depth steadies a picture the thin website leaves patchy. Counts move as new reviews land, so treat any figure here as a snapshot and open the listing itself for the latest picture.
How does Komplex Community compare with the others in the round?
It sits second of ten, between JAM Care and Enliva Homecare, as the leading supported-living pick. Lexrae Support is its nearest rival for supported living, with a caring Outstanding against Komplex Community's broader Good record. The trade-off is buyer detail: neither publishes prices, so both quotes must do the talking.
Others assessed for this trade
- JAM Care70.9 / 100Ranked 1. Best for nurse-led complex care with top customer reviews.
- Enliva Homecare Telford69.1 / 100Ranked 3. Best for live-in, dementia or palliative care at home.
- Jobmerger Support Services68.9 / 100Ranked 4. Best for domiciliary and live-in care with free assessment.
- Lexrae Support68.8 / 100Ranked 5. Best for supported living for adults with learning disabilities.
Sources
- Komplex Community homepage — services and support levels Retrieved 4 September 2026.
- Komplex Community contact page — address, phone, email and form Retrieved 4 September 2026.
- Companies House — KOMPLEX COMMUNITY LTD overview (12955231) Retrieved 4 September 2026.
- CQC — Komplex Community Ltd location, rated Good Retrieved 4 September 2026.
- Google Maps listing — Komplex Community Limited, Telford Retrieved 4 September 2026.
Is this your business?
Ask us to correct a fact, claim the listing, or send a response for publication alongside the assessment.