Telford RankedIndependent rankings of local services in Telford
Assessment · home care agencies round home-care-2026-09

Komplex Community review

Ranked 2 of 10 in Home care agencies in Telford

Best for: adults with complex needs seeking supported living

Active

Trading as Komplex Community Ltd · Telford · Service area: Telford

Komplex Community in short

Komplex Community provides specialist supported living in Telford for adults with complex needs, with support levels from one-to-one upward and joint working with councils and health boards. The regulator rates the Telford service Good in all five inspection areas, a solid floor for this kind of care. Our review marks it down only on buyer information, with no prices, insurance detail or hours on the site.

Customer reviews are excellent: near-perfect marks from 41 Google reviews, one of the largest sets in the round. The company record shows an active limited company with a Telford registered office, and phone, email and a contact form are all published. What counts against Komplex Community is the thin site rather than the care. Our verdict: the pick for supported living where needs are complex and continuity matters.

Komplex Community reviews and ratings on other sites

Every public rating we hold for Komplex Community, with the source, scale, count and the date we read it. These are customers' ratings, not ours.
SourceRatingReviewsRead on
Google4.9 out of 541

Our verdict

Our judgement: Komplex Community suits Telford families arranging supported living for an adult with complex needs, with 1:1 to 4:1 support and a CQC Good rating behind it [1] [4]. The trade-off is thin buyer information: no prices, insurance details or hours are published [1].

Score summary

Scored on the home trades rubric v2.0. Insufficient evidence takes the neutral value and is not shown as a low mark.

Composite score
70.3 / 100

Customer evidence C1 · weight 30%

70

Google 4.9 out of 5 from 41 reviews [5].

Qualifications and accreditations C2 · weight 25%

90

CQC registration is listed on the register with an overall rating of Good, assessed May 2025 [4].

First-hand responsiveness C3 · weight 15%

Insufficient evidence

Insufficient evidence

Trading history C4 · weight 10%

80

On the Companies House record since 2020 [3].

Insurance and safeguards C5 · weight 10%

Insufficient evidence

Insufficient evidence

Pricing transparency C6 · weight 5%

40

No rates, call-out fee, free-quote offer, price list or VAT position is published on the opened site pages [1].

Website and service information C7 · weight 5%

85

The site sets out specialist supported living services with support levels, gives the Telford office with phone, email and contact form, and carries case studies and careers pages [1] [2].

Evidence

Every fact held for this provider, with its source and check date.
FactValueSourceRead
Limited company since2020Source companies-house

Industry qualifications

Sourced from the issuing registers, the business's own website and platforms such as Checkatrade and Which? Trusted Traders, on the date shown.

Strengths

  • Support runs from 1:1 up to 4:1 for adults with complex needs, commissioned alongside local authorities and integrated care boards, according to the homepage seen 4 September 2026 [1].

  • The CQC register rates the Telford location Good in all five inspection areas, following assessment in May 2025 [4].

  • The company record is checkable: KOMPLEX COMMUNITY LTD has been active since 15 October 2020 with its registered office at St James House, Telford [3].

Limitations

  • No prices, insurance details or opening hours are published on the site [1].

Response from the business

This business has not sent a response yet. Any response they send will appear here.

Verified customer reviews

Reviews from customers who showed us their invoice.

No verified reviews yet for this business.

Review this business

Tell other readers about work you paid for, and send a copy of the invoice so the editor can confirm the job took place.

We publish your first name and last initial only, for example Sarah M.

We keep your email address private and use it to contact you about your review.

Choose between 1 and 5, where 5 means the work fully met your expectations.

Describe the job in a few words, for example Consumer unit replacement.

Pick the month and year the work was completed, within the last three years.

Describe the work, how it went, and anything other readers should check before booking.

Attach a PDF or photo of the invoice for this job so the editor can confirm the work; only the editor sees it.

Questions about Komplex Community

Is Komplex Community any good?

On the evidence, yes for supported living: it ranks second in our Telford home-care table, holds near-top marks on Google, and carries a Good regulator rating across the board. The site states no prices or hours, so read the full page and its sources. Ask for the rate, cover and hours in writing before agreeing anything.

Is Komplex Community registered with the CQC?

Yes. The Telford service appears on the Care Quality Commission register and is rated Good in all five inspection areas, following assessment in May 2025 [4]. Search the name on the commission's site to read the latest report. Check the entry again before you book if time has passed.

What does Komplex Community charge?

The site publishes no prices, rates or insurance detail [1]. That means the quote does the talking: send your list of needs and support levels and ask for the rate in writing. Compare like with like against a second quote before you agree anything.

Where does Komplex Community work?

Komplex Community works from its Telford base at St James House, serving Telford households [1] [2]. Supported living is arranged around the person, so availability depends on current vacancies. Send your details through the enquiry form to confirm the current position.

How is Komplex Community ranked?

It ranks second of the ten home-care services in our September round, the leading supported-living pick. It scores on customer evidence and registration strength with thin buyer detail counting against it. Read the full review alongside the company record, then ask for the written quote.

Others assessed for this trade

  1. JAM Care70.9 / 100Ranked 1. Best for nurse-led complex care with top customer reviews.
  2. Enliva Homecare Telford69.1 / 100Ranked 3. Best for live-in, dementia or palliative care at home.
  3. Jobmerger Support Services68.9 / 100Ranked 4. Best for domiciliary and live-in care with free assessment.
  4. Lexrae Support68.8 / 100Ranked 5. Best for supported living for adults with learning disabilities.

Sources

  1. Komplex Community homepage — services and support levels Retrieved 4 September 2026.
  2. Komplex Community contact page — address, phone, email and form Retrieved 4 September 2026.
  3. Companies House — KOMPLEX COMMUNITY LTD overview (12955231) Retrieved 4 September 2026.
  4. CQC — Komplex Community Ltd location, rated Good Retrieved 4 September 2026.
  5. Google Maps listing — Komplex Community Limited, Telford Retrieved 4 September 2026.

Is this your business?

Ask us to correct a fact, claim the listing, or send a response for publication alongside the assessment.

Suggest a correction Claim this listing Send a response