Telford RankedIndependent rankings of local services in Telford
Assessment · home care agencies round home-care-2026-09

JAM Care review

Ranked 1 of 10 in Home care agencies in Telford

Best overall home care agency in Telford: nurse-led complex care with top customer reviews

Active

Trading as Jam Care Limited · Telford · Service area: Telford

JAM Care in short

JAM Care is a Telford nurse-led complex care service covering brain and spinal injury, learning disabilities and mental health, and our review finds it the strongest clinical offering in this round. The site sets out nurse-led care in plain terms, backed by three national Complex Care Provider of the Year wins and a Good rating from the care regulator. For households managing serious injury or disability at home, that combination of nursing leadership and recognised awards stands out.

Customer reviews are unblemished: five stars from 32 Google reviews, the full set we hold. Contact is easy, with phone, WhatsApp, email and a message form all published. What counts against JAM Care is paperwork rather than care: the site publishes no prices and no insurance detail. Our verdict: the best overall pick for nurse-led complex care, with the quote doing the talking on cost.

JAM Care reviews and ratings on other sites

Every public rating we hold for JAM Care, with the source, scale, count and the date we read it. These are customers' ratings, not ours.
SourceRatingReviewsRead on
Google5.0 out of 532

Our verdict

Our judgement: JAM Care suits Telford households needing nurse-led complex care, with injury and disability coverage, a CQC Good rating and 5.0 from 32 Google reviews [1] [6] [7]. The gaps are practical: no prices or insurance details appear on the site [1].

Score summary

Scored on the home trades rubric v2.0. Insufficient evidence takes the neutral value and is not shown as a low mark.

Composite score
70.9 / 100

Customer evidence C1 · weight 30%

72

Google 5 out of 5 from 32 reviews [7].

Qualifications and accreditations C2 · weight 25%

90

Great British Care Awards membership is listed on the business's own website [1] [2]. CQC registration is on the issuing register.

First-hand responsiveness C3 · weight 15%

Insufficient evidence

Insufficient evidence

Trading history C4 · weight 10%

80

On the Companies House record since 2019 [5].

Insurance and safeguards C5 · weight 10%

Insufficient evidence

Insufficient evidence

Pricing transparency C6 · weight 5%

40

No rates, call-out fee, free-quote offer, price list or VAT position is published on the opened site pages [1].

Website and service information C7 · weight 5%

85

The site sets out nurse-led complex care services with its story, awards, jobs and contact pages, and gives phone, WhatsApp, email and a form [1] [2] [3].

Evidence

Every fact held for this provider, with its source and check date.
FactValueSourceRead
Limited company since2019Source companies-house
Founded (stated)JAM CARE was born in 2020Source provider-website

Industry qualifications

Sourced from the issuing registers, the business's own website and platforms such as Checkatrade and Which? Trusted Traders, on the date shown.

Strengths

  • The Google listing shows 5.0 from 32 reviews, seen 4 September 2026 [7].

  • The site describes nurse-led complex care across brain and spinal injury, learning disabilities and mental health [1].

  • The site states it won Complex Care Provider of the Year three times at the Great British Care Awards [3] [4].

Limitations

  • No prices or insurance details are published on the site [1].

Response from the business

This business has not sent a response yet. Any response they send will appear here.

Verified customer reviews

Reviews from customers who showed us their invoice.

No verified reviews yet for this business.

Review this business

Tell other readers about work you paid for, and send a copy of the invoice so the editor can confirm the job took place.

We publish your first name and last initial only, for example Sarah M.

We keep your email address private and use it to contact you about your review.

Choose between 1 and 5, where 5 means the work fully met your expectations.

Describe the job in a few words, for example Consumer unit replacement.

Pick the month and year the work was completed, within the last three years.

Describe the work, how it went, and anything other readers should check before booking.

Attach a PDF or photo of the invoice for this job so the editor can confirm the work; only the editor sees it.

Questions about JAM Care

Is JAM Care any good?

On the evidence, yes for complex needs: it tops our Telford home-care table, holds top marks on Google, and pairs nurse-led care with national complex-care awards. The review set is modest at thirty-two ratings and the site states no prices, so read the full page and its sources. Ask for a written quote for your hours before agreeing anything.

Is JAM Care registered with the CQC?

Yes. The service appears on the Care Quality Commission register and is rated Good [6]. Registration covers the regulated activities it provides from its Telford base. Search the name on the commission's site to read the latest report and its date. Check the entry again before you book if time has passed.

What does JAM Care charge?

The site publishes no prices, hourly rates or insurance detail [1]. That means the quote does the talking: send your list of needs and hours and ask for the rate in writing, with extras listed. Compare like with like against a second quote before you agree anything.

Where does JAM Care work?

JAM Care works from its Telford base at Kingsland House, serving Telford households [1] [2]. Complex care at home is staffed package by package, so availability can vary. Send your postcode with the enquiry to confirm you are covered. Expect a reply by phone, message or email.

How is JAM Care ranked?

It ranks first of the ten home-care services in our September round, chosen as the best overall pick for nurse-led complex care. It leads on customer evidence and registration strength rather than on size. Read the full review alongside the company record, then ask for the written quote.

Others assessed for this trade

  1. Komplex Community70.3 / 100Ranked 2. Best for adults with complex needs seeking supported living.
  2. Enliva Homecare Telford69.1 / 100Ranked 3. Best for live-in, dementia or palliative care at home.
  3. Jobmerger Support Services68.9 / 100Ranked 4. Best for domiciliary and live-in care with free assessment.
  4. Lexrae Support68.8 / 100Ranked 5. Best for supported living for adults with learning disabilities.

Sources

  1. JAM Care homepage — complex care services and contact Retrieved 4 September 2026.
  2. JAM Care contact page — phone, WhatsApp, email and form Retrieved 4 September 2026.
  3. JAM Care story page — history and awards Retrieved 4 September 2026.
  4. JAM Care awards page — CQC badges and recognition Retrieved 4 September 2026.
  5. Companies House — JAM CARE LIMITED overview (11977907) Retrieved 4 September 2026.
  6. CQC — JAM Care location, rated Good Retrieved 4 September 2026.
  7. Google Maps listing — JAM Care, Telford Retrieved 4 September 2026.

Is this your business?

Ask us to correct a fact, claim the listing, or send a response for publication alongside the assessment.

Suggest a correction Claim this listing Send a response