Telford RankedIndependent rankings of local services in Telford
Assessment · home care agencies round home-care-2026-09

Brockton Care review

Assessed in Home care agencies in Telford

Active

Trading as Brockton Care Limited · Newport · Service area: Telford, Staffordshire

Brockton Care in short

Brockton Care is a Newport-based provider of reablement, independent-living and dementia care, working across Telford and Staffordshire with referrals via the council or GPs. The company record runs back to 2012, among the longest we researched. Our review finds a genuine local specialist with a thin public shop window. A phone number is published on the site, but little else by way of contact detail. For a firm trading this long, the thin shop window is itself part of the story. That will not change without new evidence.

The record shows a Newport provider working across Telford and Wrekin and Staffordshire, with reablement, independent-living support and dementia care in scope. Referrals come through the council or GPs rather than by direct booking. The company record runs back past a decade, and a phone number is published where little else is.

Customer reviews are poor: below three stars from 13 Google reviews, the lowest average we hold. Thirteen ratings make a small set, but the regulator’s matching verdict leaves the picture nowhere to hide, small set or not.

The regulator rates the service Requires improvement, and the site still describes it as Good. What counts against Brockton Care is the public record itself rather than missing paperwork. Our verdict: Brockton Care suits Newport and Telford households seeking reablement or independent-living support, with the public record counting against it.

Brockton Care reviews and ratings on other sites

Every public rating we hold for Brockton Care, with the source, scale, count and the date we read it. These are customers' ratings, not ours.
SourceRatingReviewsRead on
Google2.7 out of 513

Our verdict

Our judgement: Brockton Care suits Newport and Telford households seeking reablement or independent-living support from a long-running local company [2] [3]. The public record counts against it: 2.7 from 13 Google reviews and a CQC Requires improvement rating from 2024 [4] [5].

Score summary

Scored on the home trades rubric v2.0. Insufficient evidence takes the neutral value and is not shown as a low mark.

Composite score
46.5 / 100

Customer evidence C1 · weight 30%

25

Google 2.7 out of 5 from 13 reviews [5].

Qualifications and accreditations C2 · weight 25%

55

CQC registration is listed on the register with an overall rating of Requires improvement, reported February 2024 [4].

First-hand responsiveness C3 · weight 15%

Insufficient evidence

Insufficient evidence

Trading history C4 · weight 10%

80

On the Companies House record since 2012 [3].

Insurance and safeguards C5 · weight 10%

Insufficient evidence

Insufficient evidence

Pricing transparency C6 · weight 5%

40

No rates, call-out fee, free-quote offer, price list or VAT position is published on the opened site pages [1].

Website and service information C7 · weight 5%

55

The services page sets out reablement, independent-living and dementia care with a phone number [2], but the contact page yielded little readable content and no hours are shown [1].

Evidence

Every fact held for this provider, with its source and check date.
FactValueSourceRead
Limited company since2012Source companies-house

Industry qualifications

Sourced from the issuing registers, the business's own website and platforms such as Checkatrade and Which? Trusted Traders, on the date shown.

Strengths

  • The services page describes reablement care, support to live independently and dementia care, with referrals via the council or GPs [2].

  • The company record shows BROCKTON CARE LIMITED active since March 2012 [3].

Limitations

  • Google reviews average 2.7 from 13 reviews, seen 4 September 2026 [5].

  • The CQC register rates the service Requires improvement overall, while the site still describes it as Good [2] [4].

  • No prices or insurance details are published on the site [1].

Response from the business

This business has not sent a response yet. Any response they send will appear here.

Verified customer reviews

Reviews from customers who showed us their invoice.

No verified reviews yet for this business.

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Questions about Brockton Care

Is Brockton Care any good?

On the current record, hard to recommend: it sits outside our ranked ten, with the lowest review average we hold and a Requires improvement regulator rating. The company is long-running and the service is genuinely local. Read the full page, the reviews and the regulator report before calling anyone else.

Is Brockton Care registered with the CQC?

It appears on the Care Quality Commission register, rated Requires improvement [4]. Its own site still describes the service as Good, which no longer matches the register [2] [4]. Read the regulator report itself and note its date before going further. Read the regulator report itself with its date before going any further.

What does Brockton Care charge?

The site publishes no prices, rates or insurance detail [1]. There is no price list or fee information anywhere on the site. Any quote should name the rate, hours and review terms in writing. Compare like with like against a second quote before you agree anything. Ask what the rate assumes about evenings and travel, so the weekly total holds.

Where does Brockton Care work?

Brockton Care works from Newport, serving Newport, Telford and Staffordshire households [1] [2]. The services page names Telford and Wrekin and Staffordshire as its patch. Referrals come via the council or GPs. Ask your GP or the council whether a referral fits your needs. Give the full address with the first enquiry so cover can be confirmed.

How is Brockton Care ranked?

It was researched for our September round but sits outside the ranked ten on its scores. Customer evidence and the inspection rating count against it. A re-rating or stronger reviews would change the picture at the next round. It can send fresh detail through Claim a listing for the next round.

How do we get a quote from Brockton Care?

Use the published phone number with the needs, the hours and the postcode [1]. Referrals through the council or a GP may shape the route in, so ask about that on the call. Ask for the rate, the hours and the review terms in writing. Compare it against a second reablement quote before agreeing.

What do the reviews say about Brockton Care?

The held set sits below three stars across thirteen Google ratings — the lowest average we hold. A small set, but the regulator's matching verdict steadies the picture. Counts move as new reviews land, so treat any figure here as a snapshot and open the listing itself for the latest picture.

How does Brockton Care compare with the others in the round?

It sits outside the ranked ten, with customer evidence and the inspection rating counting against it. A re-rating or stronger reviews would change the picture at the next round. Until then it reads as a local specialist with the public record to repair. Longevity counts in its favour; little else currently does.

Others assessed for this trade

  1. JAM Care70.9 / 100Ranked 1. Best for nurse-led complex care with top customer reviews.
  2. Komplex Community70.3 / 100Ranked 2. Best for adults with complex needs seeking supported living.
  3. Enliva Homecare Telford69.1 / 100Ranked 3. Best for live-in, dementia or palliative care at home.
  4. Jobmerger Support Services68.9 / 100Ranked 4. Best for domiciliary and live-in care with free assessment.

Sources

  1. Brockton Care homepage — contact and navigation Retrieved 4 September 2026.
  2. Brockton Care services page — reablement and dementia care Retrieved 4 September 2026.
  3. Companies House — BROCKTON CARE LIMITED overview (07976826) Retrieved 4 September 2026.
  4. CQC — Brockton Care Limited location, rated Requires improvement Retrieved 4 September 2026.
  5. Google Maps listing — Brockton Care, Newport Retrieved 4 September 2026.

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