Telford RankedIndependent rankings of local services in Telford
Assessment · supported living providers round supported-living-2026-09

Telford Aftercare Team review

Ranked 8 of 10 in Supported living providers in Telford

Best for: recovery and mental-health support in Wellington

Unknown

Strickland House, The Lawns, Wellington, Telford, Shropshire, TF1 3BX · Service area: Telford, Wellington

Telford Aftercare Team in short

Telford Aftercare Team is a Wellington charity supporting people in recovery from addiction and people with poor mental health, through housing, drop-in, outreach and training [1] [2]. You can drop in without an appointment through the working week, with AA, NA and SMART recovery meetings on site, and the charity number is stated on its pages [2]. Housing, outreach, training and a mental-health arm sit alongside recovery support [2]. This review rates it the community pick of our Telford table.

Google reviews are among the most numerous in this set at the headline level [4]. What counts against the Telford Aftercare Team is the missing money detail: no prices or fee terms are published and no insurance details appear on the pages checked [1] [2].

The record shows a Wellington base at Strickland House with the service area on file as Telford and Wellington [1] [2]. Referrals run by phone, email or an online form, and the charity number is stated on the team's own pages [1] [2]. The drop-in needs no appointment, which keeps the threshold low for a first visit.

The customer evidence we hold is a headline Google rating of 4.7 from 87 ratings, the second-largest review base in this round [4]. That breadth makes the score harder to shrug off than the thinner bases elsewhere in the table. Our reviewers see a community charity judged by its neighbours, which is exactly the audience that matters here.

Telford Aftercare Team reviews and ratings on other sites

Every public rating we hold for Telford Aftercare Team, with the source, scale, count and the date we read it. These are customers' ratings, not ours.
SourceRatingReviewsRead on
Google4.7 out of 587

Our verdict

Our judgement: TACT suits you if you want community recovery or mental-health support from a Wellington charity with lived experience at its core and an open door five days a week [2]. Its Google reviews sit at 4.7 from 87 ratings [4]. Costs and insurance are not stated, which sits as a gap [1].

Score summary

Scored on the home trades rubric v2.0. Insufficient evidence takes the neutral value and is not shown as a low mark.

Composite score
60.8 / 100

Customer evidence C1 · weight 30%

66

Google 4.7 out of 5 from 87 reviews [4].

Qualifications and accreditations C2 · weight 25%

70

Charity Commission membership is listed on the business's own website [1] [2].

First-hand responsiveness C3 · weight 15%

Insufficient evidence

Insufficient evidence

Trading history C4 · weight 10%

Insufficient evidence

Insufficient evidence

Insurance and safeguards C5 · weight 10%

Insufficient evidence

Insufficient evidence

Pricing transparency C6 · weight 5%

40

No prices, rates, fee scale or funding terms are published on the pages checked [1] [2].

Website and service information C7 · weight 5%

80

The site sets out recovery, housing, outreach and Branches mental-health services, gives drop-in hours of Monday to Friday 9am to 5pm, and offers phone, email and form routes [1] [2].

Evidence

Every fact held for this provider, with its source and check date.
FactValueSourceRead
Years tradingsince 2012Source provider-website

Industry qualifications

Sourced from the issuing registers, the business's own website and platforms such as Checkatrade and Which? Trusted Traders, on the date shown.

Strengths

  • You can drop in without an appointment Monday to Friday, 9am to 5pm, with AA, NA and SMART recovery meetings on site [2].

  • The charity record is checkable: the site states charity number 1194205 and says its Strickland House home is owned by TACT [2].

  • Housing, outreach, training and a Branches mental-health arm sit alongside recovery support, developed with council commissioners and the NHS [2].

Limitations

  • No prices or fee terms are published, and no insurance details appear on the pages checked [1] [2].

Response from the business

This business has not sent a response yet. Any response they send will appear here.

Verified customer reviews

Reviews from customers who showed us their invoice.

No verified reviews yet for this business.

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Questions about Telford Aftercare Team

Is Telford Aftercare Team any good?

On our evidence, yes for community recovery support: it sits ninth in our Telford table with one of the largest customer review bases in the set and an open door through the working week [4] [2]. It is a charity, not a registered care home. Read the full review and drop in to see the service yourself.

Is Telford Aftercare Team CQC registered?

Community recovery support of this kind carries no CQC personal-care registration requirement, so there is nothing to find for it on the care register [1] [2]. Charity Commission membership is listed on the team's own site, which states its charity number [1] [2]. Search the charity register by the team name to confirm the entry.

What does Telford Aftercare Team charge?

It publishes no prices, rates, fee scale or funding terms on the pages checked [1] [2]. Ask the team directly what, if anything, each service costs and whether funding or benefits apply. Get every figure and promise in writing before you agree anything. Ask what each service costs, if anything, and whether funding or benefits affect the answer.

Where is Telford Aftercare Team?

The base is Strickland House in Wellington, Telford, with drop-in access through the working week [1] [2]. Referrals go by phone, email or an online form [1]. Contact the team to confirm suitability and current opening hours. Support spans housing, outreach, training and mental-health services [2]. The postcode on file is Wellington in Telford, so plan parking and access before you set out.

How is Telford Aftercare Team ranked?

It ranks eighth of the ten supported living providers in our September round, picked for recovery and mental-health support in Wellington [1] [2]. We looked first at customer feedback. Read the full review, then drop in. Bring your questions to the drop-in session. The score summary and the evidence behind it sit on the provider page for anyone to inspect.

How do I ask the Telford Aftercare Team for help?

Drop in at Strickland House through the working week, or use the phone, email or online referral routes [1]. Say what you need help with, from housing to recovery meetings to mental-health support, and ask what happens next. The door is open access, so the first visit can be as simple as turning up.

What do the reviews say about the Telford Aftercare Team?

The headline Google rating is 4.7 from 87 ratings, warm on the second-largest base in this round [4]. That breadth gives the score real substance beside the thinner bases elsewhere. Our reviewers see a service judged warmly by the community it serves, which is the audience that matters most here.

Others assessed for this trade

  1. Komplex Community69.0 / 100Ranked 1. Best for specialist support with a current Good CQC assessment.
  2. Lexrae Support68.6 / 100Ranked 2. Best for supported living with Outstanding-rated caring.
  3. Enliva Homecare Telford67.6 / 100Ranked 3. Best for home care from an established Telford team.
  4. Wellington Hall Care Centre67.6 / 100Ranked 4. Best for nursing, dementia and disability care in Wellington.

Sources

  1. TACT homepage — support offer and contact Retrieved 4 September 2026.
  2. TACT about page — history, charity number and drop-in hours Retrieved 4 September 2026.
  3. TACT housing page — recovery housing Retrieved 4 September 2026.
  4. Google Maps listing — Telford Aftercare Team Retrieved 4 September 2026.

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