Komplex Community review
Ranked 1 of 10 in Supported living providers in Telford
Best overall supported living provider in Telford: specialist support with a current Good CQC assessment
Active
Trading as Komplex Community Ltd · Telford · Service area: Telford
Komplex Community in short
Komplex Community is a specialist supported living service for adults with learning disabilities, autism and mental-health needs, working from Central Park in Telford with councils and health boards [1]. The care regulator rates the service Good in every category after its 2025 assessment, and published case studies with council feedback describe support built around each person rather than fixed routines [3] [1]. Staffing ratios are set to the individual, which is what puts Komplex Community at the top of our Telford table in this review.
Customer reviews are the strongest in this round at the headline level [4]. Published feedback from families and commissioners points to outcome-focused support and calm communication [1]. Against that, Komplex Community publishes no prices, rates or insurance details, which sits as the gap to close [1].
The record shows a Central Park service working with councils and health boards across Telford, with an email route published for enquiries [1]. The firm works at staffing ratios from one-to-one upwards, which signals comfort with higher-complexity needs [1].
The customer evidence we hold is a headline Google rating of 4.9 from 41 ratings, the strongest in this round [4]. Published family and commissioner feedback on the provider's own site points the same way, describing outcome-focused support and calm communication [1]. That double evidence, public and published, is rare in this round and sits behind our verdict.
Our verdict
Our judgement: Komplex Community suits you if you need specialist supported living in Telford with a current Good CQC assessment and tailored staffing ratios [3] [1]. Google reviews sit at 4.9 from 42 ratings [4]. Costs and insurance are not stated, which sits as a gap [1].
Score summary
Scored on the home trades rubric v2.0. Insufficient evidence takes the neutral value and is not shown as a low mark.
- Composite score
- 69.0 / 100
Qualifications and accreditations C2 · weight 25%
85 out of 100
First-hand responsiveness C3 · weight 15%
Insufficient evidence
Insufficient evidence
Insurance and safeguards C5 · weight 10%
Insufficient evidence
Insufficient evidence
Pricing transparency C6 · weight 5%
40 out of 100
No prices, rates, fee scale, free-quote or VAT position is published on the pages checked [1].
Website and service information C7 · weight 5%
85 out of 100
The site sets out specialist supported living with 1:1 to 4:1 staffing, case studies, values, careers and referral routes [1].
Evidence
| Fact | Value | Source | Read |
|---|---|---|---|
| Limited company since | 2020 | Source companies-house |
Industry qualifications
Sourced from the issuing registers, the business's own website and platforms such as Checkatrade and Which? Trusted Traders, on the date shown.
- CQCSourcedchecked 4 September 2026. Reference 1-13942997700.
Strengths
CQC rates the service Good in every category after a June to July 2025 assessment of its supported living [3].
The company record is checkable: Komplex Community Ltd has been active since 15 October 2020 [2].
Published case studies and council feedback describe outcome-focused support built around each person [1].
Limitations
No prices, rates or insurance details are published on the pages checked [1].
Response from the business
This business has not sent a response yet. Any response they send will appear here.
Verified customer reviews
Reviews from customers who showed us their invoice.
No verified reviews yet for this business.
Review this business
Tell other readers about work you paid for, and send a copy of the invoice so the editor can confirm the job took place.
Questions about Komplex Community
Is Komplex Community any good?
On our evidence, yes for specialist needs: it leads our Telford supported living table with a Good regulator rating in every category and the strongest customer feedback in the set [3] [4]. Case studies and council feedback describe outcome-focused, person-centred support [1]. No prices are published, so read the full review and ask for an itemised written quote.
Is Komplex Community CQC registered?
Yes. CQC registration is listed on the register with a Good overall rating after its 2025 assessment, and the company states the rating on its own site [3] [1]. Search the register by the service name to open the latest report yourself. Ask the manager what has changed since the inspection before you decide.
What does Komplex Community charge?
It publishes no prices, rates or fee scale on the pages checked, which is normal for commissioned supported living but still a gap [1]. That means the quote does the talking: send the person's needs and ask for the weekly rate, the staffing ratio and what is included. Get every fee and promise in writing before you agree anything.
Where does Komplex Community work?
The service works from Central Park in Telford with councils and health boards, supporting adults across the borough [1]. Its company record and regulator listing both show the Telford base [2] [3]. Send your postcode with the referral to confirm you are covered. Expect a reply through the site's contact route.
How is Komplex Community ranked?
It ranks first of the ten supported living providers in our September round, chosen as the best overall pick for specialist support with tailored staffing [3] [1]. We looked first at customer feedback, then proof of registration. Read the full review, then ask for the itemised quote. The score summary and the evidence behind it sit on the provider page for anyone to inspect.
How do I get a quote from Komplex Community?
Use the contact route on the site to describe the person's needs and the setting you have in mind [1]. Ask for the weekly rate, the staffing ratio behind it and what the ratio covers. Supported living here is usually commissioned, so ask how the funding route works and get the whole scope back in writing.
What do the reviews say about Komplex Community?
The headline Google rating is 4.9 from 41 ratings, the strongest in this round [4]. The provider's own site adds case studies and council feedback describing outcome-focused, person-centred support [1]. Our reviewers see two sources telling the same story, which is rare in this set. No prices are published, so the reviews carry more of the decision than they would elsewhere [1].
Others assessed for this trade
- Lexrae Support68.6 / 100Ranked 2. Best for supported living with Outstanding-rated caring.
- Enliva Homecare Telford67.6 / 100Ranked 3. Best for home care from an established Telford team.
- Wellington Hall Care Centre67.6 / 100Ranked 4. Best for nursing, dementia and disability care in Wellington.
- Telford Hall Care Home66.7 / 100Ranked 5. Best for nursing and dementia care in Lawley Village.
Sources
- Komplex Community homepage — services and referrals Retrieved 4 September 2026.
- Companies House — KOMPLEX COMMUNITY LTD overview (12955231) Retrieved 4 September 2026.
- CQC — Komplex Community Ltd (Good, report 22 July 2025) Retrieved 4 September 2026.
- Google Maps listing — Komplex Community Limited Retrieved 4 September 2026.
Is this your business?
Ask us to correct a fact, claim the listing, or send a response for publication alongside the assessment.