Bournville House Extra Care review
Assessed in Supported living providers in Telford
Unknown
Trading as Bournville Village Trust · Bournville House, Furnace Avenue, Lightmoor, Telford, Shropshire, TF4 3BY · Service area: Telford
Bournville House Extra Care in short
Bournville House Extra Care is an extra care housing scheme in Lightmoor Village, run by Bournville Village Trust for older residents [1]. The Trust pages name the scheme and its independent-living rented flats, and the organisation traces back to a 1900 foundation [1] [2]. The Trust site carries contact and support routes for prospective residents [1]. This review treats it as housing with support rather than registered care.
Google reviews are the weakest in this set at the headline level [4]. No current care registration was found for the scheme; the register holds only an archived entry [3]. No rents or insurance details are published either [1]. Together that keeps Bournville House Extra Care outside our ranked ten.
The record shows a Lightmoor scheme on Furnace Avenue offering rented flats for over-55s, with the Trust's extra-care page as the enquiry route and a phone line published for prospective residents [1]. The service area on file is Telford. For anyone needing personal care alongside the tenancy, that care would come from a separate registered service.
The customer evidence we hold is the headline Google rating of 2.5 from 15 ratings, the softest in this round [4]. On a base that small a handful of unhappy residents moves the score, so our reviewers read it as a warning light on the scheme rather than a final word on any one flat.
Our verdict
Our judgement: Bournville House suits you if you want extra care rented housing in Lightmoor from a long-standing trust [1] [2]. The Google score of 2.5 and the absence of a current care registration count against it [4] [3]. Costs and insurance are not stated, which sits as a gap [1].
Score summary
Scored on the home trades rubric v2.0. Insufficient evidence takes the neutral value and is not shown as a low mark.
- Composite score
- 43.5 / 100
Qualifications and accreditations C2 · weight 25%
50 out of 100
Industry qualifications can't be sourced from the registers, the website or the platforms checked. A CQC page for Bournville House exists only as an archived 2016 entry [3].
First-hand responsiveness C3 · weight 15%
Insufficient evidence
Insufficient evidence
Trading history C4 · weight 10%
Insufficient evidence
Insufficient evidence
Insurance and safeguards C5 · weight 10%
Insufficient evidence
Insufficient evidence
Pricing transparency C6 · weight 5%
40 out of 100
No rents, fees, fee scale, free-quote or VAT position is published on the pages checked [1].
Website and service information C7 · weight 5%
80 out of 100
The Trust site names Bournville House as its Lightmoor extra care scheme with rented flats for older residents, with contact and support routes [1].
Evidence
| Fact | Value | Source | Read |
|---|---|---|---|
| Years trading | since 1900 | Source provider-website |
Industry qualifications
Sourced from the issuing registers, the business's own website and platforms such as Checkatrade and Which? Trusted Traders, on the date shown.
- CQCLapsedchecked 4 September 2026. Reference 1-303541019.
Strengths
Limitations
Response from the business
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Verified customer reviews
Reviews from customers who showed us their invoice.
No verified reviews yet for this business.
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Questions about Bournville House Extra Care
Is Bournville House Extra Care any good?
On our evidence, hard to recommend for care: researched for our Telford round but left outside the ranked ten, with the weakest headline customer feedback in the set and no current care registration [4] [3]. It may suit an older renter wanting a Trust flat in Lightmoor. Read the full review and visit before deciding anything. There is landlord history here but no care record to judge, so visit with the review score in mind.
Is Bournville House Extra Care CQC registered?
No current registration was found: a CQC page for the scheme exists only as an archived 2016 entry, so industry qualifications cannot be sourced [3]. That fits a landlord scheme offering no registered personal care. Check the live register yourself by the scheme name before deciding anything. Supported housing without personal care needs no care registration, which is normal rather than a warning sign.
What does Bournville House Extra Care charge?
No rents, fees or fee scale are published on the pages checked [1]. Ask the Trust for the weekly rent, the service charges and what each covers. Get every figure in writing before you agree anything. Check what the rent includes before comparing with other schemes. Ask how rent, service charges and any support charges split, since extra-care billing usually mixes the three.
Where is Bournville House Extra Care?
The scheme sits on Furnace Avenue in Lightmoor, Telford [1]. Contact the Trust through its extra-care page to arrange a visit and confirm suitability. Walk the scheme and speak to residents before deciding anything. Take your questions about support cover along on the day. The address on file is Furnace Avenue, Lightmoor, so plan parking and access before you set out.
How is Bournville House Extra Care ranked?
It was researched for our September round but sits outside the ranked ten: weak customer feedback and no current care registration kept it out [4] [3]. Rankings come from the scorecard alone. Read the full review before deciding anything. Visit the scheme before ruling it in or out. The score summary and the evidence behind it sit on the provider page for anyone to inspect.
How do I enquire about a flat at Bournville House?
Contact the Trust through its extra-care page, which carries the scheme details and support routes [1]. Ask for the weekly rent, the service charges and what each covers, plus what care cover looks like for the flat. Get every figure in writing before you agree anything, and walk the scheme with your questions.
What do the reviews say about Bournville House Extra Care?
The headline Google rating is 2.5 from 15 ratings, the weakest in this set [4]. That is a small base, so a few poor experiences carry the score, and there is no published rent or care record to set against it [1]. Our reviewers treat the figure as a reason to visit carefully rather than a verdict on every flat.
Others assessed for this trade
- Komplex Community69.0 / 100Ranked 1. Best for specialist support with a current Good CQC assessment.
- Lexrae Support68.6 / 100Ranked 2. Best for supported living with Outstanding-rated caring.
- Enliva Homecare Telford67.6 / 100Ranked 3. Best for home care from an established Telford team.
- Wellington Hall Care Centre67.6 / 100Ranked 4. Best for nursing, dementia and disability care in Wellington.
Sources
- BVT extra care page — Bournville House scheme Retrieved 4 September 2026.
- BVT foundation page — Trust history since 1900 Retrieved 4 September 2026.
- CQC — Bournville House (archived 12 September 2016) Retrieved 4 September 2026.
- Google Maps listing — Bournville House Extra Care Retrieved 4 September 2026.
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