DB Computing leads our Telford computer repair ranking, a Wellington shop where the same small team tests your machine, quotes for the fix and then carries it out. The free in-store test with a quote before any work starts is what puts it top, backed by Microsoft qualifications on its about page and support for homes and businesses across Telford and Shrewsbury. It suits anyone with a sick laptop or desktop who wants a proper diagnosis before spending anything.
We started from thirty-one local candidates and scored the ten that made the table, rewarding what customers say first, then proof of competence and openness about cover, history and pricing.
Behind the leader, the table splits three ways. Midland Computers brings business-grade IT with a walk-in repair counter, for anyone who wants a corporate engineer behind a household fix. Appel and Select Telford serve Apple owners, the first an independent Apple-only workshop and the second the authorised route with genuine parts. The rest are high-street and market counters for phones, consoles and everyday faults, plus one postal specialist for board-level work. Pick the group that matches your device.
| Rank | computer repair shop | Score | Ratings | Qualifications | Best for |
|---|---|---|---|---|---|
| 1 | DB Computing | 65.8 | Google 4.9/5 (158) | Microsoft qualifications | Best overall: free testing and quotes before any repair |
| 2 | Midland Computers | 64.1 | Google 4.7/5 (118) | Microsoft, HP, Dell | business IT with a walk-in repair counter |
| 3 | Appel | 62.1 | Google 5.0/5 (173) | Can't be sourced | Apple-only repairs and upgrades |
| 4 | Ace Computer Systems | 60.2 | Google 4.6/5 (85) | Can't be sourced | Newport high-street sales and repairs |
| 5 | Repair Xperts Pro | 57.9 | Google 5.0/5 (102) | Can't be sourced | same-day gadget repairs with booking |
| 6 | iCrack Phones Telford | 57.8 | Google 4.9/5 (984) | Can't be sourced | walk-in phone and tablet repairs |
| 7 | Repair Xperts | 55.1 | Google 4.5/5 (94) | Can't be sourced | Wellington counter for phones and consoles |
| 8 | Electronic Partners | 55.0 | Google 4.4/5 (1744) | Can't be sourced | posting a device for component-level repair |
| 9 | Mobile Zone - Iphone,Samsung & laptop Repair Telford | 53.9 | Google 4.8/5 (178) | Can't be sourced | walk-up phone repairs in Oakengates |
| 10 | Select Telford | 52.5 | Google 3.3/5 (126) | Apple Authorised Service Provider | authorised Apple repairs with genuine parts |
Scored on the home trades rubric v2.0.
1rank
Best overall computer repair shop: free testing and quotes before any repair
Our judgement: DB Computing suits you if you want a Wellington counter where the same small team tests, quotes and repairs, and where the quote comes before the work [1]. The record reads 4.9 from 158 reviews [3]. The gaps are published prices and company detail [1] [2].
65.8 / 100
Service area: Telford, Shrewsbury
2rank
Best for: business IT with a walk-in repair counter
Our judgement: Midland suits you if you want a business-grade IT firm behind a domestic repair, with certified engineers and long client histories [1]. The record reads 4.7 from 118 reviews [2]. The gaps are prices and paperwork, and the pitch leans to business buyers [1].
64.1 / 100
You can walk a faulty machine into the build and repair centre, from server faults to custom PC builds, backed by Microsoft, HP and Dell accreditations stated on the site, seen 4 September 2026 [1].
Business clients describe 10- and 20-year support relationships, including a law firm and a care provider naming fast, reliable cover [1].
No prices, call-out terms or insurance statement are published on the pages checked [1].
Service area: Telford, Shropshire, West Midlands
3rank
Best for: Apple-only repairs and upgrades
Our judgement: Appel suits you if your household runs on Apple and you want a Wellington workshop that has done nothing else for over 25 years [1]. The rating is a clean 5.0 from 173 reviews [2]. The gaps are a repair price list and company paperwork [1].
62.1 / 100
You get an Apple-only bench: board-level repairs, data recovery, security and system upgrades sit alongside screen and battery work, seen 4 September 2026 [1].
Customers in Telford and Newport describe same-day battery fits, rescued photo libraries and fixed MacBook displays in the site's own reviews [1].
Refurbished prices are on show, such as a 13-inch MacBook Pro M2 from £599 to £899 [1].
No repair rate card, company number or insurance statement is published on the pages checked [1].
Service area: Telford, Shrewsbury, Shropshire
4rank
Best for: Newport high-street sales and repairs
Our judgement: Ace suits you if you want a long-standing Newport shop where sales and repairs share one counter and prices sit on the page [1]. The record reads 4.6 from 85 reviews [2]. The gaps are repair rates and insurance detail [1].
60.2 / 100
No repair rate card or insurance statement is published on the pages checked [1].
Service area: Newport, Telford
5rank
Best for: same-day gadget repairs with booking
Our judgement: Repair Xperts Pro suits you if you want a booked, timed repair slot rather than a queue, with the fallback of a technician at your door [1]. The rating is a clean 5.0 from 102 reviews [2]. The gaps are prices and company history [1].
57.9 / 100
No prices, trading history or insurance statement is published on the pages checked [1].
Service area: Telford, Shropshire
6rank
Best for: walk-in phone and tablet repairs
Our judgement: iCrack suits you if you want a centre-based shop for a fast phone or tablet fix, backed by a 1-year warranty and 4.9 from 984 Google reviews [1] [3]. The gaps are published prices and company detail [1] [2]. Its listed home is Telford Centre rather than the Overdale address on the Places listing [2] [3].
57.8 / 100
You can walk in with a cracked screen or a dying battery: the Telford Centre listing describes immediate repairs by accredited technicians with a 15% student discount, seen 4 September 2026 [2].
Every repair carries a 1-year performance warranty, and a free health-check is advertised for callers with their device [1].
Service area: Telford
7rank
Best for: Wellington counter for phones and consoles
Our judgement: Repair Xperts suits you if you want a Wellington counter for a phone, laptop or console fault with the estimate agreed first [1]. The record reads 4.5 from 94 reviews [2]. The gaps are a price list and company detail [1].
55.1 / 100
No rate card, trading history or insurance statement is published on the pages checked [1].
Service area: Telford, Wellington
8rank
Best for: posting a device for component-level repair
Our judgement: Electronic Partners suits you if you would rather post a faulty device to Telford specialists than queue in a shop, with a free estimate and a no-fix-no-fee promise [1]. The review volume is the deepest in this round at 4.4 from 1,744 [2]. The gaps are company detail and any stated turnaround time [1].
55.0 / 100
You get a free estimate before any work starts, and you pay nothing if the repair fails, with most repairs backed by up to a 12-month warranty, seen 4 September 2026 [1].
The engineers repair at component level rather than swapping whole modules, and the service covers phones, laptops, consoles, drones and circuit boards, with 653,794 repairs completed to date stated on the site [1].
Service area: Telford
9rank
Best for: walk-up phone repairs in Oakengates
Our judgement: Mobile Zone suits you if you are passing through Oakengates and want a phone looked at from the same counter you buy lunch from [1]. The reviews read well at 4.8 from 178 [2]. Everything else, from prices to hours to warranty, is unlisted, so this profile rests on the listing and the review base [1] [2].
53.9 / 100
With no website, no prices, hours, warranty terms or company detail are published anywhere checked [1].
Service area: Telford
10rank
Best for: authorised Apple repairs with genuine parts
Our judgement: Select suits you if your Apple device needs the authorised route with genuine parts and a set process [2]. The rating record is poor at 3.3 from 126 reviews [3]. Its edge is authorisation, not price or paperwork [1] [2].
52.5 / 100
Service area: Telford
Eligible and scored providers outside the published ranking.
We started from the thirty-one computer repair candidates Google Maps shows across Telford. Manufacturer appointments were sourced from Apple's official locator, each firm's own pages and the company register [4] [7]. Each business must first meet our basic checks: it is who it says it is, it is trading today and can be reached, and anything it must hold by law is in place. Ten firms met all three. What customers say counts most toward the score — the star rating itself, since beyond a small handful of reviews volume adds nothing — then qualifications, then whether the firm has traded two years or more and whether its cover is stated, then pricing clarity and website detail. All evidence is dated early September 2026.
Match the shop to the job before you call. A sick laptop or desktop belongs at a bench shop such as DB Computing, Midland Computers or Ace Computer Systems, where someone opens the machine and diagnoses it. A cracked phone screen or tired battery belongs at a walk-in phone bench such as iCrack, Repair Xperts or Repair Xperts Pro. Apple kit still under warranty belongs on the authorised route at Select Telford, while a dead board the high street cannot touch belongs in the post to Electronic Partners. If the device is past saving, CeX and Currys cover the replace half of the decision.
Know the Apple split, because it decides your warranty. Only repairs by Apple itself or an Apple Authorised Service Provider are covered by Apple's warranty and AppleCare plans, using genuine parts throughout [3]. Check any Telford shop on Apple's own locator before you book, and treat an unauthorised fix on a covered device as the end of that cover [4]. Out of warranty the maths flips: independents are usually far cheaper and often same-day, and carry their own guarantee instead. Say which route you want in your first message.
This trade has no licence to check, so check the business instead. No law demands a registration badge for computer repairs, which means reputation and paperwork do the heavy lifting. Search the company name on the Companies House register and read what the site itself publishes: a company number, a street address, opening hours and a working phone number [7]. Manufacturer and partner badges — Microsoft, HP, Dell, Apple — are claims the firms state on their own pages, not licences anyone checked, so take them as stated and weigh them next to the review record.
Protect what is on the device before you hand it over. Back up every photo, document and login you cannot lose, because even a simple screen swap can end in a wiped machine if something shorts. Note your passwords, sign out of banking apps, and remove the SIM and memory card where you can. Ask how the shop handles customer data and whether storage is ever wiped as part of the fix, and get a written receipt that names your exact device, the reported fault and the agreed price.
Get two or three written quotes on the same described fault, and make each one show parts, labour, VAT, turnaround time and the warranty length [1]. For phone screens, ask outright whether the replacement is a genuine or pattern part and what difference that makes to price and display quality. Agree whether the figure is a fixed quote or an estimate that can move once the machine is open, and agree what happens — price and timescale — if opening it reveals a second fault. Treat an outlier, far above or below the rest, as a question rather than a bargain.
Know where you stand if the fix fails. The law says a paid service must be done with reasonable care and skill, and if it was not, you can ask for it to be done again or for a price reduction [5]. When you collect, test the device in the shop: every key, port, camera and speaker the job touched. Take home an itemised invoice showing the VAT, the warranty terms in writing, and your old parts where they were replaced. If a replaced machine leaves you with a dead one, shops selling you the new device must offer a free take-back route for the old electrics [6]. File everything with the receipt.
As of summer 2026, rough Telford ranges for laptop jobs run like this: a screen replacement £50–£300; a battery swap £30–£180; a keyboard replacement £30–£200; a power-socket repair £45–£210; a liquid-damage clear-out £50–£250; and a motherboard replacement £100–£500 [1]. These figures come from a Which? survey of ten trusted traders in November 2025, include labour and materials but exclude VAT, and Telford usually sits below London and South East prices [1].
Desktop jobs cost less: a power-supply replacement £50–£150, a hard-drive replacement with software reinstall and data transfer £85–£250, a motherboard replacement £75–£300, and a general service for a slow machine £40–£120 [1]. Phone prices split by route: Apple fixes a current iPhone screen for £349–£389 against around £150 independently, and an iPhone battery about £95 against £70–£100; Samsung repairs show the same gap [2]. Prices were correct as of January 2026 [2].
Three things move the price most: the badge on the device, with Apple parts costing more than standard ones and touch or OLED screens dearer still; liquid damage and board faults, where nobody knows the full cost until the machine is open; and data recovery time, which can double a hard-drive job [1]. The age of the machine matters too, since parts for older models get scarce and dear. Published ranges exclude VAT, so ask whether your quote adds it on top [1].
Get the scope in writing before work starts — exactly which fault, which part grade, the turnaround, the warranty length and what a no-fix outcome costs. Firms here mostly quote per job and publish almost no rate cards, so treat any single fixed price for a board or liquid job with no breakdown as a question, not an answer [1]. Agree payment stages, keep every quote, invoice and warranty slip together, and remember a faulty service can be challenged for a redo or a reduction [5].
Quotes a motherboard or liquid-damage repair at a fixed price without opening the machine or seeing photos of the fault.
Will not say whether a replacement phone screen is a genuine or pattern part before fitting it.
Takes your laptop with no written receipt naming the device, the reported fault and the agreed price.
Asks for full payment in cash before diagnosing the fault, with no written quote or terms [5].
Starts work without asking what photos, files and logins live on the device or how they will be protected.
States no warranty on the repair and will not put the guarantee length in writing.
Gives one fixed price for a board-level job with no breakdown of parts, labour and VAT [1].
Repair wins while the machine is young and the fault is simple: a battery or screen fix costs far less than a new laptop and adds years of life. Replacement makes sense when the motherboard has failed, liquid damage runs deep, or the model no longer gets security updates. Weigh the quoted repair against a graded second-hand price from a shop such as CeX. Ask the bench for an honest repair-or-replace call before you commit.
It can. Only Apple itself or an Apple Authorised Service Provider keeps Apple's warranty and AppleCare cover intact, using genuine parts throughout [3]. An independent fix on a covered device generally ends that cover, though the shop carries its own guarantee instead. Check any Telford shop on Apple's locator while the device is still covered [4]. Once cover has expired, compare the authorised price against an independent quote.
It depends on the badge and the route. Apple fixes a current iPhone screen for £349–£389 while an independent charges around £150, and Samsung repairs show the same official-against-independent gap [2]. Older or budget models cost less at any bench. Ask whether the replacement is a genuine or pattern part, get the figure fixed in writing, and compare two quotes before you hand the phone over.
Screens, batteries and keyboards are usually same-day or next-day jobs at a walk-in bench, while liquid damage and board-level work can take several days, longer by post [1]. Desktop part swaps sit in the middle at a few hours plus testing [1]. Ask for a turnaround promise with your quote, agree what happens if parts run late, and test everything the job touched when you collect.
Back up every photo, document and login first, because even a routine fix can end in a wiped machine if something shorts. Note your passwords, sign out of banking apps, and remove the SIM and memory card where you can. Ask how the shop handles customer data and whether storage is ever wiped. Get a written receipt naming the device, the fault and the price.
A proper quote names the fault, the part grade for screens, separate labour and parts figures, VAT, the turnaround time and the warranty length [1]. It should say whether the figure is fixed or an estimate that can move once the machine is open, plus what a no-fix outcome costs. Get two or three quotes on the same described fault. Keep the winning quote with the invoice that follows.
Go back to the shop first with the invoice and warranty slip: most Telford benches promise a guarantee window and will redo their own work. Beyond that, the law says a paid service must be done with reasonable care and skill, entitling you to a repeat performance or a price reduction [5]. Citizens Advice sets out both routes plainly [5]. Keep every message, quote and receipt until the warranty ends.
No. Unlike gas or electrical installation work, computer repair has no mandatory register or licence, so anyone can open a bench. That is why the business record matters more here: look for a company number, a street address and a working phone line, and search the name on the Companies House register [7]. Manufacturer badges on a site are the firm's own stated claims, not checked licences. Ask for anything important in writing.
Every rank comes from the scorecard alone. We score each Telford shop on what customers say first, then proof of competence, trading history, stated cover, pricing clarity and website detail, using evidence dated early September 2026. Firms that cannot be confirmed as trading and reachable do not make the table. Read the full method on our methodology page, then compare the cards above.
We re-research and re-score each trade in rounds, publishing a fresh table with a new evidence date every time. This computer repair round is dated early September 2026, and the next round replaces it wholesale rather than tweaking scores. Shops can claim their listing and send new evidence between rounds. Check the published date at the top of this page before you rely on it.
For most people, start with DB Computing: a free test, a quote before work, and one small team owning the job suit almost any laptop or desktop fault. Ask for the price and warranty in writing first, since no rate card is published.
Match the shop to the device otherwise: Appel for out-of-warranty Apple kit, Select Telford when only the authorised route with genuine parts will do, Electronic Partners for board-level faults by post, and Midland Computers when a business machine is down. Then back up everything you cannot lose, get the quote itemised with parts, labour and VAT, and keep the invoice with the warranty terms.
Tell us what needs checking, or ask to claim a listing and reply to an assessment.