Phoenix Security Systems review
Ranked 4 of 10 in Security system installers in Telford
Best for: Shropshire homes and farms wanting alarms and CCTV
Sole Trader
Newport · Service area: Newport, Telford, Shrewsbury, Shropshire
Phoenix Security Systems in short
Phoenix Security Systems designs, installs and maintains burglar alarms, CCTV and access control for homes, farms and businesses from Newport, covering the county and the wider Midlands. SSAIB membership is stated on its website, and support is offered around the clock. In our judgement Phoenix is the country-property pick, built for farms and outbuildings as well as houses.
Customer reviews are spotless, with full marks on Google across a solid base. The business states decades of industry experience rather than a checkable company record. What counts against it is commercial openness: no rates, menu or insurance detail is published, so the phone quote does all the work.
The record shows a Newport installer designing, fitting and maintaining alarms, CCTV and access control for homes, farms and businesses across Telford, Shrewsbury and the county into the wider Midlands. SSAIB membership is stated on its site with round-the-clock support promised, which suits an owner with outbuildings who wants one number to call. Two phone numbers sit on the site beside the support promise, so the round-the-clock claim has somewhere to land.
Customer evidence is spotless but single-sourced: full marks on Google across a solid base, with nothing on the other platforms. That leaves the rating as encouragement with the maintenance promise doing quiet work beside it, so we read the two together and still mark the missing prices as the gap. The farm brief stays its clearest edge over the town-led names.
Our verdict
Our judgement: Phoenix suits you if you want a Newport-based installer for alarms and CCTV across Shropshire and the Midlands, with 30 years of stated experience and round-the-clock support [1]. What counts against it is the lack of published insurance details and the absence of any rates or menu to compare [1] [2].
Score summary
Scored on the home trades rubric v2.0. Insufficient evidence takes the neutral value and is not shown as a low mark.
- Composite score
- 66.6 / 100
Qualifications and accreditations C2 · weight 25%
70 out of 100
SSAIB membership is stated on the business's website [1].
First-hand responsiveness C3 · weight 15%
Insufficient evidence
Insufficient evidence
Insurance and safeguards C5 · weight 10%
Insufficient evidence
Insufficient evidence
Pricing transparency C6 · weight 5%
55 out of 100
The site describes its prices as competitive but publishes no rates, menu, call-out fee or VAT position; contact is by phone [1].
Website and service information C7 · weight 5%
85 out of 100
The site sets out alarms, CCTV and access control for homes, farms and businesses, gives a Newport base with two phone numbers, and states 24-hour support [1].
Evidence
| Fact | Value | Source | Read |
|---|---|---|---|
| Years trading (established 2004) | 22 | Source provider-website |
Industry qualifications
Sourced from the issuing registers, the business's own website and platforms such as Checkatrade and Which? Trusted Traders, on the date shown.
Strengths
You get burglar alarms, CCTV and access control designed, installed and maintained for homes, farms and businesses, with 24-hour support and maintenance stated on the site [1].
The site says its SSAIB certification meets the standards insurers and police require, and names the equipment brands it fits [1].
Google shows 5 out of 5 from 21 reviews, seen 4 September 2026 [2].
Limitations
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Verified customer reviews
Reviews from customers who showed us their invoice.
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Questions about Phoenix Security Systems
Is Phoenix Security Systems any good?
On the evidence, yes for country properties: it covers alarms, CCTV and access control for homes, farms and businesses with round-the-clock support stated. Reviews are spotless but pricing is unpublished. List your buildings and ask for the maintenance terms in writing. Read the quote as carefully as the stars, since missing paperwork is where this round's gaps usually sit.
Is Phoenix Security Systems SSAIB registered?
SSAIB membership is stated on the firm's own website. No membership number is printed on the site, so ask for it and check the details on the SSAIB company search to confirm the name matches. Get the confirmation alongside your written quote. Take the number from the firm itself, since a logo alone proves nothing.
How much does Phoenix Security Systems charge?
The site calls its prices competitive but publishes no rates, menu, call-out fee or VAT terms, with contact by phone. That means your quote does the talking. Ask for equipment, labour and any maintenance shown separately before you agree anything. Fix the VAT position in the same exchange, since published guide prices normally exclude it.
Where does Phoenix Security Systems work?
The firm works from Newport across Telford, Shrewsbury and Shropshire into the wider Midlands. Homes, farms and businesses inside that reach are its brief. Send your postcode and building list to confirm cover; mention outbuildings, gates and access in the full message. Out-of-patch jobs can still be quoted, but expect the travel to show in the price.
How is Phoenix Security Systems ranked?
It ranks fourth of the ten in our September round, picked for county homes and farms wanting alarms and CCTV. Customer reviews, qualifications and how open a firm is about itself all go into the score. Read the full review, then ask for the written quote. The order refreshes with each new round, so check the card dates before treating it as current.
What do customers say about Phoenix Security Systems?
Reviewers give it full marks across a solid Google base, with no second platform on record. Read the written reviews for farm and outbuilding jobs like yours, since that work is this firm's calling card. Ask for maintenance terms in the quote, because aftercare is half the value here. Treat one platform as a starting point rather than a verdict, whatever the score.
How does Phoenix Security Systems compare with the others in this round?
It sits fourth as the country-property pick, just behind SSAFE among the domestic names. Archer leads the same ground with deeper stated cover, while Hawk answers the servicing brief for existing systems. Phoenix stands apart on farms and outbuildings, which neither neighbour chases as directly. Shortlist by brief first and rank second, since the table rewards different jobs.
Others assessed for this trade
- Archer Security70.0 / 100Ranked 1. Best for SSAIB-certificated alarms and CCTV with the round's best all-round record.
- Business Watch Guarding Ltd68.0 / 100Ranked 2. Best for businesses wanting guarding, patrols and keyholding.
- SSAFE Security Systems & Automations67.1 / 100Ranked 3. Best for homes and businesses wanting alarms, CCTV and gates.
- DeterTech UK64.9 / 100Ranked 5. Best for construction and commercial sites needing monitored security.
Sources
- Phoenix Security Systems homepage — services, experience and contact Retrieved 4 September 2026.
- Google Maps listing — Phoenix Security Systems, Newport Retrieved 4 September 2026.
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