How we chose
We build the candidate list from the plumbers Google Maps (Places) shows across Telford, then match each business at Companies House and read its own website for services, areas and terms. Claimed memberships are checked against the registers that matter for this trade — WaterSafe and CIPHE for plumbing standing, Gas Safe where boiler or heating work is claimed, plus TrustMark where it is claimed [1] [2] [3] [4]. Before we score anyone, we check that each business is who it says it is, is trading today and can actually be reached. We then score every eligible business against our scoring system, which looks at the things you care about when hiring: what customers say, the qualifications and registrations that matter for this trade, how the business responded when we contacted it, how long it has traded, insurance and safeguards, how clearly it prices, and how useful its website is. Anything we cannot verify stays neutral rather than counting against a business. The ranking shows its evidence date so you can see how fresh every check is.
How to hire
Match the person to the job first. A plumber owns water and heating pipework, sanitary fittings, leaks, blockages and radiators — not gas boiler internals, which belong to a Gas Safe registered engineer, and not main drains beyond your boundary, which may need a drainage specialist [3]. For emergencies say where the water is, whether you can isolate it, and whether anyone is without heating or hot water; for planned work such as a bathroom refit, invite two or three firms to see the room.
Check standing before you book. WaterSafe holds a register of contractors assessed against the water fittings regulations, and CIPHE membership signals a qualified professional plumber [1] [2]. Ask for public liability insurance details and a recent local reference you could verify. If the job touches the boiler or any gas pipework, ask to see the Gas Safe ID card on arrival and check the number and work categories on the register — water skills never substitute for gas registration [3].
Get two or three itemised written quotes that separate labour, materials and VAT on the same scope. Ask how the call-out works: the fee, what the first hour includes, and whether it comes off the final bill. Keep deposits small, agree payment stages, and pay the balance only after you have checked the work and received the invoice. Citizens Advice sets out your rights with traders and the steps if work goes wrong — keep every quote and invoice together [5].
On the day, agree how long the water will be off, what floor protection goes down, and who removes old suites, rubble and wastewater. Ask for photos of pipework that will be boxed in or buried, and confirm isolation valves are fitted where the system was opened. Before paying, check every tap, flush and radiator with the plumber present, and get the guarantee terms and any service advice in writing.
Pricing
As of autumn 2026, rough Telford ranges run like this: £40–£60 an hour or £325–£375 a day; an emergency call-out fee around £100–£120 before the work itself; unblocking a toilet £75–£150; repairing a burst pipe £50–£200; and installing a radiator £150–£180 [6]. These figures include labour and materials but exclude VAT, and Telford usually sits below London and South East prices [6].
What moves the price is access and draining down: pipework buried in walls or under tiled floors, systems with no isolation valves, and the quality of the fittings you choose [6]. Travel and parking across Telford, and whether waste and old fittings are taken away, also show up on the bill.
Get the scope in writing before work starts — which fittings, whose parts, how the call-out is treated, whether VAT is added, and who clears up. Never accept a vague day-rate with no definition of the day; ask when the clock starts, what counts as extra, and what happens if hidden pipework turns out worse than expected.
Red flags
Diagnoses and prices a hidden leak without visiting, seeing photos or taking any readings.
Starts opening up walls or floors with no agreed price, no spending limit and nothing in writing.
Offers to service or repair your gas boiler but cannot show a current Gas Safe ID card [3].
Insists on full cash payment before completion and cannot produce insurance details [5].
Leaves old suites, rubble and wastewater for you to dispose of without agreeing it first.
Corrections and business responses
Tell us what needs checking, or ask to claim a listing and reply to an assessment.