FONE FIXIT review
Ranked 2 of 10 in Phone repair shops in Telford
Best for: pre-booked 30-minute repairs in Madeley
Unknown
Madeley Shopping Centre, High Street, Madeley, Telford, Shropshire, TF7 5BQ · Service area: Telford, Madeley
FONE FIXIT in short
Fone Fixit is a phone, tablet and laptop repair counter in Madeley shopping centre, built around pre-booked slots rather than walk-in queues. Our verdict is that the booking system and the plain-English FAQ, covering turnaround, data safety and parts, are what set it apart. It suits anyone in Madeley who wants a timed appointment with most repairs back inside the half hour.
The record shows a counter covering phones, tablets and laptops from Madeley shopping centre on the High Street, serving Telford and Madeley. Booking runs through the website or by phone, which suits anyone who would rather arrive to a reserved slot than join a queue. The site also sets out its guarantee and its parts policy before you travel.
Customers rate Fone Fixit highly, with 4.9 from 56 Google reviews describing same-day screen fixes. Reviewers return to the same themes: a short wait, a straight explanation and a phone back the same day. For a single counter without a chain behind it, that is a concentrated record of approval.
What counts against it, in our view, is pricing depth: only the express fee is on show, with other costs coming through contact, and no company record or insurance details are published. Against a leader that prices everything online, that makes Fone Fixit the choice for the booked experience rather than for knowing the figure first.
Our verdict
Our judgement: Fone Fixit suits you if you want a booked slot and a fast turnaround in Madeley rather than an open-ended wait [1]. The 4.9 rating and the straight answers on parts and data handling stand out [1] [2]. What counts against it is pricing depth and paperwork: one fee on show, no company record and no insurance details.
Score summary
Scored on the home trades rubric v2.0. Insufficient evidence takes the neutral value and is not shown as a low mark.
- Composite score
- 58.3 / 100
Qualifications and accreditations C2 · weight 25%
50 out of 100
Industry qualifications can't be sourced from the registers, the website or the platforms checked [1].
First-hand responsiveness C3 · weight 15%
Insufficient evidence
Insufficient evidence
Trading history C4 · weight 10%
Insufficient evidence
Insufficient evidence
Insurance and safeguards C5 · weight 10%
Insufficient evidence
Insufficient evidence
Pricing transparency C6 · weight 5%
60 out of 100
A £9.95 express-service fee is stated; other repair prices come through contact and booking [1]. Partial transparency only.
Website and service information C7 · weight 5%
85 out of 100
The site sets out phone, tablet and computer repairs, the three-step booking process, a guarantee, FAQs and contact routes [1].
Industry qualifications
Can't be sourced. We looked at the issuing registers, the business's own website and platforms such as Checkatrade and Which? Trusted Traders and found no scheme membership or registration to record.
Strengths
You book a time slot, hand over the device and get most repairs back within 30 minutes, each covered by a guarantee [1].
The FAQ answers the questions that matter: turnaround times, data safety and the genuine-versus-OEM parts policy [1].
The listing holds 4.9 from 56 Google reviews, with customers describing same-day screen fixes [1] [2].
Limitations
Only the £9.95 express fee is priced; other repair costs come through contact rather than a list [1].
No company record and no insurance details are published.
Response from the business
This business has not sent a response yet. Any response they send will appear here.
Verified customer reviews
Reviews from customers who showed us their invoice.
No verified reviews yet for this business.
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Questions about FONE FIXIT
Is Fone Fixit any good?
On the evidence, yes for booked repairs: it sits second in our Telford table, holds 4.9 from 56 Google reviews, and explains its booking steps, guarantee and parts policy in plain terms. Pricing depth is the gap, with only one fee published. Book a slot through the site and ask your repair cost up front.
Is Fone Fixit registered with a trade scheme?
No scheme membership is on record: industry qualifications can't be sourced from the registers, the website or the platforms checked. No mandatory registration applies to phone repair, and no company record is published either. Weigh the strong customer reviews against the thin paperwork, and ask for the warranty terms with your quote.
What does Fone Fixit charge?
The site states a £9.95 express-service fee, with other repair costs coming through contact and booking rather than a price list. Every repair carries a guarantee. Ask the full cost of your repair, including any express charge, when you book the slot. That single published fee is the thinnest pricing display in the upper half of the table, so the booking call does the real work.
Where does Fone Fixit work?
Fone Fixit works from Madeley shopping centre on Madeley High Street, serving Telford and Madeley. Repairs run from booked slots at the counter rather than walk-ins. Book your time through the website or by phone before you travel to avoid a wasted trip. Madeley sits on the south side of the borough, which suits anyone nearby who would rather not travel into the town centre.
How is Fone Fixit ranked?
It ranks second of the ten phone repair shops in our September round, picked for pre-booked thirty-minute repairs in Madeley. The table order comes from the scorecard behind each card. It sits just behind the leader on pricing clarity but ahead of it on the booked, watched experience. Read the full review, then compare it with the leader and the rest.
What do customers say about Fone Fixit?
Customers rate it at 4.9 from 56 Google reviews, with same-day screen fixes the recurring theme. Reviewers describe short waits and straight explanations rather than delays or extras. That puts its customer record in the top tier of this round, behind only the full-house score one place below it. Read the reviews beside ours before you book.
How does Fone Fixit compare with the other shops in this round?
It is the booked-slot specialist against an online-priced leader above it and a watched home-visit service below it. Nothing else here runs on reserved appointments the way Madeley does, and its plain-English answers on parts and data stand out. Where it loses ground is pricing depth: the leader shows every price, while Madeley shows one fee. Choose it for the timed experience.
Others assessed for this trade
- TF2 Smartphone Solutions63.0 / 100Ranked 1. Best for upfront online prices with a twelve-month warranty.
- Repair Xperts Pro57.9 / 100Ranked 3. Best for 30-minute repairs at home or in the Wellington shop.
- iCrack Phones Telford57.8 / 100Ranked 4. Best for walk-in mall repairs with a 1-year warranty.
- QB Electronic Repairs Ltd56.3 / 100Ranked 5. Best for board-level phone and console repairs in Wellington.
Sources
- Fone Fixit homepage — phone repairs, guarantee and FAQ Retrieved 4 September 2026.
- Google Maps listing — FONE FIXIT, Madeley Retrieved 4 September 2026.
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