Pooch Palace review
Ranked 2 of 8 in Boarding kennels in Telford
Best for: luxury small-dog suites run to a printed daily routine
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Trading as POOCH PALACE VIP LTD · Littlehales Road, Chetwynd Aston, Newport, Shropshire, TF10 9AW · Service area: Telford
Pooch Palace in short
Pooch Palace is a family-run luxury dog hotel on five acres at Chetwynd Aston, built around smaller dogs, with themed suites, underfloor heating and a published itinerary running from morning to lights out [1] [2]. Nightly rates are printed beside the licence number, and online booking runs alongside published check-in times. For an organised hotel-style stay, this review finds the printed routine the main draw.
The record shows a business set up for smaller dogs, serving Telford and the surrounding villages. Bookings run by phone, email and online booking with published check-in times [4]. Staff hold behaviour, animal management and first-aid awards [3]. Themed private suites and shared royal rooms give a choice of settings for different temperaments. The five-acre grounds hold woodland walks and an agility area.
Customer reviews are strong: the held Google record stands at 4.8, the only public review source held [6]. Nightly rates sit beside the licence number with its rating. That combination of routine and published rates is rare in the round. No other luxury-only house made the table.
What counts against Pooch Palace is availability and paperwork gaps: the page shows no vacancy for months ahead and closes over Christmas [2]. Neither insurance amounts nor a VAT position are published [1]. Our judgement is that it suits owners who plan ahead and want routine and luxury stated up front.
Our verdict
Our judgement: Pooch Palace suits you if you want a highly organised luxury stay for a smaller dog, with a printed routine, clear nightly rates and a stated 5-star council licence [2] [3]. The long wait for a vacancy and the missing insurance detail count against it [1] [2].
Score summary
Scored on the home trades rubric v2.0. Insufficient evidence takes the neutral value and is not shown as a low mark.
- Composite score
- 70.7 / 100
Qualifications and accreditations C2 · weight 25%
70 out of 100
First-hand responsiveness C3 · weight 15%
Insufficient evidence
Insufficient evidence
Insurance and safeguards C5 · weight 10%
85 out of 100
The homepage states the business is fully insured [1]. No amounts are published.
Pricing transparency C6 · weight 5%
85 out of 100
The boarding page charges £52 a night for one dog, £95 for two and £130 for three, with a daycare rate for late checkout [2]. No VAT position is published.
Evidence
| Fact | Value | Source | Read |
|---|---|---|---|
| Limited company since | 2019 | Source companies-house |
Industry qualifications
Sourced from the issuing registers, the business's own website and platforms such as Checkatrade and Which? Trusted Traders, on the date shown.
- Shropshire Council animal activity licenceSourcedchecked 4 September 2026. Reference 21/00799/AIAL.
Strengths
Boarding runs to a published itinerary from 7.30am breakfast in bed to 10pm lights out, with woodland walks, agility and one-to-eight staffing [2].
Nightly rates are printed at £52 for one dog, £95 for two and £130 for three, with the licence number alongside [2].
The Google record stands at 4.8 out of 5 from 155 reviews, recorded 4 September 2026 [6].
Limitations
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Reviews from customers who showed us their invoice.
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Questions about Pooch Palace
Is Pooch Palace any good?
On the evidence, yes for small dogs: it stands second in our Telford table, pairing themed suites with a printed daily routine and strong Google reviews. The wait for a vacancy is long and insurance detail is thin, so read the full page first. Book well ahead through the online system for the dates you need.
Is Pooch Palace licensed?
The boarding page prints Shropshire Council licence 21/00799/AIAL with a five-star rating, and staff hold behaviour, animal management and first-aid qualifications [2] [3]. The homepage states the business is fully insured, with no amounts published [1]. A limited company stands behind the name since 2019 [5]. Ask for the insurance detail in writing together with your booking confirmation.
What does Pooch Palace charge?
Nightly rates are printed at £52 for one dog, £95 for two and £130 for three, with a daycare rate for late checkout [2]. Rates cover the full itinerary from breakfast in bed to lights out [2]. No VAT position is published. Confirm the tax-inclusive total, the deposit and what late collection costs before you pay anything.
Where does Pooch Palace work?
Pooch Palace sits on Littlehales Road at Chetwynd Aston near Newport, taking smaller dogs from Telford and around [1] [2]. Check-in times are published with online booking [4]. Send your dates and your dog's size through the booking route to confirm a suite. The Chetwynd Aston setting sits near Newport, so ask about parking on arrival.
How is Pooch Palace ranked?
It ranks second of the eight boarding kennels in our September round, the luxury pick for smaller dogs kept to a printed routine. Its Google record stands at 4.8 from 155 reviews [6]. Strong reviews back the second-place position [6]. Read the full review alongside the sources, then book early: vacancies run months ahead.
How do I get a quote from Pooch Palace?
Book through the online system, by phone or by email, with check-in times published on the questions page [1] [4]. Give your dates and your dog's size, since the hotel is built around smaller dogs. Rates are printed, so ask for the dated total with the deposit, the tax position and late-collection terms. Confirm it all in writing before you pay anything.
What do customers say about Pooch Palace?
Customers rate it strongly: the held Google record stands at 4.8 from 155 reviews, the only public review source held. That sits near the top of the round on reviews alone. Read the full review beside the table: the table carries the counts, while this page sets what the firm publishes against what customers report.
How does Pooch Palace compare with the others in the round?
It ranks second of the eight, the luxury pick for smaller dogs kept to a printed routine. Against it, the Shifnal leader pairs boarding with daycare on one site while Pooch Palace concentrates on the hotel stay. What tells in its favour is the printed itinerary with rates beside the licence. What counts against it is the wait for a vacancy. Use the table for side-by-side detail, then visit your final two.
Others assessed for this trade
- K9 Anytime (Higford)72.5 / 100Ranked 1. Best for daycare and boarding from one Shifnal site.
- Kerrina's Canine Care69.7 / 100Ranked 3. Best for home-from-home boarding in Dawley.
- Chetwynd Firs Boarding Kennels & Cattery67.8 / 100Ranked 4. Best for kennels, cattery and day care on one woodland site.
- Haleswood Pet Hotel67.7 / 100Ranked 5. Best for social boarding with daycare on site.
Sources
- Pooch Palace homepage — luxury dog hotel, licence and insurance statements Retrieved 4 September 2026.
- Pooch Palace boarding page — suites, itinerary, rates and licence number Retrieved 4 September 2026.
- Pooch Palace about page — history, staff qualifications and 5-star rating Retrieved 4 September 2026.
- Pooch Palace FAQs — check-in times, deposits and vaccination rules Retrieved 4 September 2026.
- Companies House — POOCH PALACE VIP LTD overview (12373188) Retrieved 4 September 2026.
- Google Maps listing — Pooch Palace Retrieved 4 September 2026.
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