Telford RankedIndependent rankings of local services in Telford
Assessment · boarding kennels round boarding-kennels-2026-09

Pooch Palace review

Ranked 2 of 8 in Boarding kennels in Telford

Best for: luxury small-dog suites run to a printed daily routine

Active

Trading as POOCH PALACE VIP LTD · Littlehales Road, Chetwynd Aston, Newport, Shropshire, TF10 9AW · Service area: Telford

Pooch Palace in short

Pooch Palace is a family-run luxury dog hotel on five acres at Chetwynd Aston, built around smaller dogs, with themed suites, underfloor heating and a published itinerary running from morning to lights out [1] [2] [3]. Nightly rates are printed beside the licence number, and online booking runs alongside published check-in times [2] [4]. For an organised hotel-style stay, this review finds it the strongest table entry.

Customer reviews are strong: the Google record stands at 4.8 from 155 reviews, the only public review source we hold [6]. Staff hold behaviour, animal management and first-aid qualifications, and a limited company stands behind the name [3] [5].

What counts against Pooch Palace is availability and paperwork gaps: the site shows no vacancy for months ahead, and neither insurance amounts nor a VAT position are published [1] [2]. Our judgement is that it suits owners who plan ahead and want routine and luxury stated up front.

Pooch Palace reviews and ratings on other sites

Every public rating we hold for Pooch Palace, with the source, scale, count and the date we read it. These are customers' ratings, not ours.
SourceRatingReviewsRead on
Google4.8 out of 5155

Our verdict

Our judgement: Pooch Palace suits you if you want a highly organised luxury stay for a smaller dog, with a printed routine, clear nightly rates and a stated 5-star council licence [2] [3]. The long wait for a vacancy and the missing insurance detail count against it [1] [2].

Score summary

Scored on the home trades rubric v2.0. Insufficient evidence takes the neutral value and is not shown as a low mark.

Composite score
70.7 / 100

Customer evidence C1 · weight 30%

68

Google 4.8 out of 5 from 155 reviews [6].

Qualifications and accreditations C2 · weight 25%

70

Shropshire Council animal activity licence membership is listed on the business's own website [1] [2].

First-hand responsiveness C3 · weight 15%

Insufficient evidence

Insufficient evidence

Trading history C4 · weight 10%

80

On the Companies House record since 2019 [5].

Insurance and safeguards C5 · weight 10%

85

The homepage states the business is fully insured [1]. No amounts are published.

Pricing transparency C6 · weight 5%

85

The boarding page charges £52 a night for one dog, £95 for two and £130 for three, with a daycare rate for late checkout [2]. No VAT position is published.

Website and service information C7 · weight 5%

90

The site covers suites, the daily itinerary, FAQs with check-in times, contact routes and online booking [1] [2] [3] [4].

Evidence

Every fact held for this provider, with its source and check date.
FactValueSourceRead
Limited company since2019Source companies-house

Industry qualifications

Sourced from the issuing registers, the business's own website and platforms such as Checkatrade and Which? Trusted Traders, on the date shown.

Strengths

  • Boarding runs to a published itinerary from 7.30am breakfast in bed to 10pm lights out, with woodland walks, agility and one-to-eight staffing [2].

  • Nightly rates are printed at £52 for one dog, £95 for two and £130 for three, with the licence number alongside [2].

  • The Google record stands at 4.8 out of 5 from 155 reviews, recorded 4 September 2026 [6].

Limitations

  • The site is fully booked until October 2026, so short-notice stays are unlikely [2].

  • No insurance amounts and no VAT position are published [1] [2].

Response from the business

This business has not sent a response yet. Any response they send will appear here.

Verified customer reviews

Reviews from customers who showed us their invoice.

No verified reviews yet for this business.

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Questions about Pooch Palace

Is Pooch Palace any good?

On the evidence, yes for small dogs: it leads our Telford boarding kennels table, pairs themed suites with a printed daily routine, and holds strong Google reviews. The wait for a vacancy is long and insurance detail is thin, so read the full page first. Book well ahead through the online system for the dates you need.

Is Pooch Palace licensed?

The boarding page prints Shropshire Council licence 21/00799/AIAL with a five-star rating, and staff hold behaviour, animal management and first-aid qualifications [2] [3]. The homepage states the business is fully insured, with no amounts published [1]. Ask for the insurance detail in writing together with your booking confirmation.

What does Pooch Palace charge?

Nightly rates are printed at £52 for one dog, £95 for two and £130 for three, with a daycare rate for late checkout [2]. No VAT position is published. Confirm the tax-inclusive total, the deposit and what late collection costs before you pay anything.

Where does Pooch Palace work?

Pooch Palace sits on Littlehales Road at Chetwynd Aston near Newport, taking smaller dogs from Telford and around [1] [2]. Check-in times are published with online booking [4]. Send your dates and your dog's size through the booking route to confirm a suite.

How is Pooch Palace ranked?

It ranks first of the eight boarding kennels in our September round, chosen as the best overall pick for an organised luxury stay for smaller dogs. Read the full review alongside the sources, then book early: vacancies run months ahead.

Others assessed for this trade

  1. K9 Anytime (Higford)72.5 / 100Ranked 1. Best for daycare and boarding from one Shifnal site.
  2. Kerrina's Canine Care69.7 / 100Ranked 3. Best for home-from-home boarding in Dawley.
  3. Chetwynd Firs Boarding Kennels & Cattery67.8 / 100Ranked 4. Best for kennels, cattery and day care on one woodland site.
  4. Haleswood Pet Hotel67.7 / 100Ranked 5. Best for social boarding with daycare on site.

Sources

  1. Pooch Palace homepage — luxury dog hotel, licence and insurance statements Retrieved 4 September 2026.
  2. Pooch Palace boarding page — suites, itinerary, rates and licence number Retrieved 4 September 2026.
  3. Pooch Palace about page — history, staff qualifications and 5-star rating Retrieved 4 September 2026.
  4. Pooch Palace FAQs — check-in times, deposits and vaccination rules Retrieved 4 September 2026.
  5. Companies House — POOCH PALACE VIP LTD overview (12373188) Retrieved 4 September 2026.
  6. Google Maps listing — Pooch Palace Retrieved 4 September 2026.

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