Telford RankedIndependent rankings of local services in Telford
Assessment · garden room builders round garden-rooms-2026-09

Custom Garden Rooms review

Ranked 4 of 8 in Garden room builders in Telford

Best for: bespoke rooms, pods and annexes, quoted to measure

Unknown

5a Orchard Business Park, Hortonwood, Telford, Shropshire, TF1 7EY · Service area: Telford

Custom Garden Rooms in short

Custom Garden Rooms designs and builds bespoke garden rooms, pods and annexes from Hortonwood in Telford, with named ranges such as the Attingham and the Wrekin [1] [2]. You pick from a range or a bespoke design, with a structural warranty measured in years and installation stated in days [1]. The site states three decades in the trade [1]. It designs and builds from Orchard Business Park at Hortonwood, offering named ranges, a quote estimator, brochure, gallery and case studies up front [1] [2].

Customers rate it 4.9 across 68 Trustpilot reviews, with Google reviews unanimous at the top mark [3] [4]. What counts against Custom Garden Rooms in our judgement is openness on money and paperwork: no list prices or VAT position are published, and no insurance details appear on the site [1] [2].

The customer evidence spans two platforms: Trustpilot shows 4.9 across 68 reviews with Google unanimous at the top mark from five [3] [4]. That is a strong signal for a bespoke builder, and a spread matched by only one other firm in this round.

In our judgement Custom Garden Rooms suits an exact brief, from a home office to an annexe, designed with a Telford specialist rather than bought off the shelf. Readers who want list prices or published cover should shortlist elsewhere.

Custom Garden Rooms reviews and ratings on other sites

Every public rating we hold for Custom Garden Rooms, with the source, scale, count and the date we read it. These are customers' ratings, not ours.
SourceRatingReviewsRead on
Google5.0 out of 55
Trustpilot4.9 out of 568

Our verdict

Our judgement: Custom suits you if you want a bespoke garden room or annexe from a Telford specialist with dozens of strong Trustpilot reviews behind it [1] [3]. The named ranges and 12-year structural warranty read clearly. What counts against it is openness on money and paperwork: no list prices and no insurance details are published.

Score summary

Scored on the home trades rubric v2.0. Insufficient evidence takes the neutral value and is not shown as a low mark.

Composite score
61.3 / 100

Customer evidence C1 · weight 30%

70

Google 5 out of 5 from 5 reviews; Trustpilot 4.9 out of 5 from 68 reviews [3] [4].

Qualifications and accreditations C2 · weight 25%

50

Industry qualifications can't be sourced from the registers, the business's website or the platforms checked [1].

First-hand responsiveness C3 · weight 15%

Insufficient evidence

Insufficient evidence

Trading history C4 · weight 10%

80

The business states 30 years of trading [1].

Insurance and safeguards C5 · weight 10%

Insufficient evidence

Insufficient evidence

Pricing transparency C6 · weight 5%

60

A garden-rooms and prices page with a quote estimator and brochure is offered, but no list prices or VAT position are stated [1] [2].

Website and service information C7 · weight 5%

85

The site sets out garden rooms, pods and annexes with named ranges, warranty terms, FAQs and a gallery, with phone and quote routes [1] [2].

Evidence

Every fact held for this provider, with its source and check date.
FactValueSourceRead
Years trading30Source provider-website

Industry qualifications

Can't be sourced. We looked at the issuing registers, the business's own website and platforms such as Checkatrade and Which? Trusted Traders and found no scheme membership or registration to record.

Strengths

  • You pick from named ranges or a bespoke design, with garden annexes, a 12-year structural warranty and two-to-five-day on-site installation stated [1].

  • Trustpilot shows 4.9 out of 5 from 68 reviews and Google 5 out of 5 from 5 reviews, both seen 4 September 2026 [3] [4].

  • The quote estimator, brochure, gallery and case studies give you a clear picture of the product before you enquire [1] [2].

Limitations

  • No list prices or VAT position are published; figures come through the quote route [1] [2].

  • No insurance details are published on the site [1].

Response from the business

This business has not sent a response yet. Any response they send will appear here.

Verified customer reviews

Reviews from customers who showed us their invoice.

No verified reviews yet for this business.

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Questions about Custom Garden Rooms

Is Custom Garden Rooms any good?

On the evidence, yes for bespoke builds: it designs rooms, pods and annexes from Hortonwood, states a long structural warranty, and holds 4.9 across 68 Trustpilot reviews [1] [3]. List prices and insurance details stay unpublished. Use the quote estimator, then ask for an itemised fixed quote. The long structural warranty and the estimator route back up the review signal.

Is Custom Garden Rooms registered with a trade scheme?

No. Industry qualifications can't be sourced for Custom Garden Rooms from the registers, its website or the platforms checked [1]. Ask who certifies the electrics on your build and check that scheme number yourself on the register before work starts. The build quality story rests on reviews and the stated warranty instead.

What does Custom Garden Rooms charge?

It publishes no list prices or VAT position; figures come through the quote estimator and brochure route [1] [2]. Send your exact dimensions and must-haves, and ask for an itemised quote showing the base, the electrics and VAT apart, and confirm the payment stages in writing. Sketch the access route too, since a bespoke shell still arrives on a lorry.

Where does Custom Garden Rooms work?

Custom Garden Rooms works from its Hortonwood base in Telford, designing and building across the area [1] [4]. Send your postcode with your dimensions and access detail to confirm you are covered and ask for a visit to discuss the design. Design discussions start at the Hortonwood base or through the estimator [1].

How is Custom Garden Rooms ranked?

It ranks fourth of the eight garden room builders in our September round, the bespoke pick for rooms, pods and annexes quoted to measure. It sits below the leaders on pricing openness, so read the full review before you enquire. It is the bespoke pick, sitting below the leaders on money openness.

What do customers say about Custom Garden Rooms?

Trustpilot shows 4.9 across 68 reviews with Google unanimous from five, a strong pair for a bespoke builder [3] [4]. Look for mentions of the design process and the installation days, which are the parts of the service the warranty does not describe. Pay attention to dates too, since a recent run of reviews says more than old ones.

How does Custom Garden Rooms compare with the others in this round?

It sits fourth of the eight, the highest of the pure designers. It beats its design rivals on review spread and warranty length, and trails the sellers above on price openness. In our judgement it is the exact-brief pick for buyers who will trade a list price for a measured design.

Others assessed for this trade

  1. Rubik Builders70.8 / 100Ranked 1. Best for strongest paperwork with whole-house improvement cover.
  2. Shed City62.8 / 100Ranked 2. Best for garden rooms with listed prices and a show site.
  3. MSR Building and Landscaping61.4 / 100Ranked 3. Best for landscaping plus extensions from one family firm.
  4. Noah Garden Rooms60.8 / 100Ranked 5. Best for insulated rooms with electrics, designed online.

Sources

  1. Custom Garden Rooms homepage — ranges, warranty and quote route Retrieved 4 September 2026.
  2. Custom Garden Rooms — garden rooms and pods page Retrieved 4 September 2026.
  3. Trustpilot — Customgardenrooms reviews Retrieved 4 September 2026.
  4. Google Maps listing — Custom Garden Rooms, Hortonwood, Telford Retrieved 4 September 2026.

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