Phoenix Security Systems review
Ranked 7 of 10 in CCTV installers in Telford
Best for: newport and telford homes wanting alarms plus cctv
Sole Trader
Newport · Service area: Newport, Telford, Shrewsbury, Shropshire
Phoenix Security Systems in short
Phoenix Security Systems is a Newport installer of cameras, alarms and access control, covering Telford, Shrewsbury and the wider Midlands. Its standout is longevity paired with range: trading since two thousand and four, named equipment brands behind it, and photo and video uploads taken with enquiries. Customer reviews read five out of five on Google. The contact form takes photo and video uploads with the enquiry, which helps remote quoting.
What counts against Phoenix Security Systems is thin stated detail: no insurance, no prices, and SSAIB membership stated without a membership number. Our view is that it suits Newport and Telford homes wanting alarms plus cameras from one long-trading firm. Named equipment brands sit behind the range on offer.
On services, the record shows cameras, alarms, access control and monitoring from a Newport installer trading since two thousand and four, with named equipment brands behind the range. The patch covers Newport, Telford, Shrewsbury and the wider Midlands. Phone, mobile, email and a form are all published, and the form takes photo and video uploads with the enquiry.
The customer evidence reads five out of five on Google across twenty-one reviews. Google is the only public review source on the record. A perfect average on a small base: reassuring as far as it goes, with the company's long trading history doing the rest.
Our verdict
Our verdict: Phoenix suits you if you want a long-trading local firm for CCTV with alarms or access control across the Newport and Telford area [1] [2]. The Google record reads 5 out of 5 from 21 reviews [3]. What counts against it is the gap in stated detail: no insurance, no prices and no scheme number on the site [1].
Score summary
Scored on the home trades rubric v2.0. Insufficient evidence takes the neutral value and is not shown as a low mark.
- Composite score
- 66.4 / 100
Qualifications and accreditations C2 · weight 25%
70 out of 100
First-hand responsiveness C3 · weight 15%
Insufficient evidence
Insufficient evidence
Insurance and safeguards C5 · weight 10%
Insufficient evidence
Insufficient evidence
Pricing transparency C6 · weight 5%
55 out of 100
Evidence
| Fact | Value | Source | Read |
|---|---|---|---|
| Years trading (established 2004) | 22 | Source provider-website |
Industry qualifications
Sourced from the issuing registers, the business's own website and platforms such as Checkatrade and Which? Trusted Traders, on the date shown.
Strengths
You get CCTV, alarms, access control and monitoring from a firm trading since 2004, with Hikvision, Paxton and Eaton named among its brands [1].
The site covers homes, shops, farms and industrial sites, and the contact form takes photo and video uploads with the enquiry [1] [2].
The Google listing shows 5 out of 5 from 21 reviews, seen 4 September 2026 [3].
Limitations
Response from the business
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Verified customer reviews
Reviews from customers who showed us their invoice.
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Questions about Phoenix Security Systems
Is Phoenix Security Systems any good?
On the evidence, yes for local cover: seventh in our table, five out of five on Google, cameras with alarms and access control across homes, shops, farms and industrial sites. Stated detail is thin. Read the full review. Send photos of the property through the contact form for a quote. Ask what the membership covers for domestic camera and alarm work.
Is Phoenix Security Systems SSAIB registered?
SSAIB membership is stated on the firm's website, with no membership number printed alongside. That leaves the website, not a register, as the source. Ask for the membership details and check the name yourself on the SSAIB directory before work starts. A directory check settles the claim in moments, so allow time for it.
What does Phoenix Security Systems charge?
No prices, call-out fee or VAT position are published, though free no-obligation quotes with a site assessment are offered. Invite the assessment and ask for an itemised fixed quote covering the whole brief. Confirm VAT treatment in writing before agreeing anything. The site assessment should cost nothing, so confirm that up front.
Where does Phoenix Security Systems work?
A Newport firm covering Telford, Shrewsbury and the wider Midlands. Phone, mobile, email and a contact form are all published. Send your postcode with the job list to confirm you are covered. Attach photos of the property, since the form accepts uploads. Photos of each elevation help the remote quote land accurately.
How is Phoenix Security Systems ranked?
It ranks seventh of the ten CCTV installers in our September round, picked for Newport and Telford homes wanting alarms plus cameras. Gaps in stated detail keep it mid-table. Read the full review and its sources, then ask for the itemised quote. Long trading softens the gap but cannot fill it.
How do I get a quote from Phoenix Security Systems?
Send photos of the property through the contact form, which accepts photo and video uploads, and invite the free site assessment behind the quote. Cover the whole brief, cameras plus alarms or access control, in one enquiry. Ask for an itemised fixed quote with VAT confirmed. Ask how the assessment handles awkward access before the visit.
What do customers say about Phoenix Security Systems?
Twenty-one Google reviews average five out of five, a perfect score on a small base. No other public review source sits on the record. Read the recent entries for alarm-plus-camera jobs, then compare the assessed quote on equal terms. Longevity plus perfect marks is a rare pairing in this table.
How does Phoenix Security Systems compare with the others in the round?
It sits seventh of the ten, a long-trading local firm for alarms plus cameras across Newport and Telford. Diamond above it suits combined aerial visits, while SSAFE below spans alarms, access and gates. Where longevity and local cover matter most, Phoenix makes its case. Price it against Archer where alarms lead the brief.
Others assessed for this trade
- HC Electrical74.1 / 100Ranked 1. Best for insured local electrician covering cctv alarms and door entry.
- Voltium Electrical Services Ltd70.1 / 100Ranked 2. Best for electrical firm with past cctv installs.
- Archer Security69.5 / 100Ranked 3. Best for alarm and cctv cover with police-response options.
- HPS Telford68.6 / 100Ranked 4. Best for cctv with security lighting combined.
Sources
- Phoenix Security Systems homepage — services and history Retrieved 4 September 2026.
- Phoenix Security Systems contact page — area and contact routes Retrieved 4 September 2026.
- Google Maps listing — Phoenix Security Systems, Newport Retrieved 4 September 2026.
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Ask us to correct a fact, claim the listing, or send a response for publication alongside the assessment.