Telford RankedIndependent rankings of local services in Telford
Assessment · car body repair shops round car-body-repairs-2026-09

Autocraft review

Ranked 2 of 6 in Car body repair shops in Telford

Best for: manufacturer-approved accident repair at scale

Active

Trading as AUTOCRAFT TELFORD LTD · Unit 1-3, Hortonwood 33, Telford, Shropshire, TF1 7EX · Service area: Telford, Shrewsbury

Autocraft in short

Autocraft is an independent family-run accident repair group working from a large Telford centre alongside its Shrewsbury base, covering minor scrapes through to extensive structural repairs with colour-match paint teams. Courtesy cars and recovery come with the job. Our verdict is that it is the closest like-for-like alternative to the leader for insurer-handled crash repair.

The Telford centre is a large bodyshop operation with manufacturer approvals behind accident, van, electric-vehicle and aluminium structural repair. Drivers deal with the Hortonwood site by phone, email or the online enquiry and estimate forms, and recovery plus courtesy cars widen the practical catchment for claim work. The Shrewsbury base gives the group a second front door beyond Telford. The Telford page names the team and carries workshop video and social links.

Customers rate the firm highly on independent sources, with 4.9 on Trustpilot across 369 reviews backed by a strong Google record. The business dates back decades as a family firm, and Companies House shows the Telford company active. The two sets agree with each other, which gives the headline figure ballast.

What counts against Autocraft is verification rather than scale: the BSI Kitemark and manufacturer approvals are advertised on its own sites without membership numbers, and neither was verifiable on an issuing register this round. Prices and insurance details are unpublished. Our judgement leaves it a strong pick where the claim runs through an insurer.

Autocraft reviews and ratings on other sites

Every public rating we hold for Autocraft, with the source, scale, count and the date we read it. These are customers' ratings, not ours.
SourceRatingReviewsRead on
Google4.5 out of 5157
Trustpilot4.9 out of 5369

Our verdict

Our judgement: Autocraft suits you if you want an insurer-friendly repair centre with manufacturer approvals and the equipment for structural as well as cosmetic work [2] [3]. The gaps sit in paperwork and pricing: advertised-only approvals and quote-only figures [1] [4]. Reviewers rate it 4.9 on Trustpilot across 369 reviews [8].

Score summary

Scored on the home trades rubric v2.0. Insufficient evidence takes the neutral value and is not shown as a low mark.

Composite score
66.9 / 100

Customer evidence C1 · weight 30%

68

Google 4.5 out of 5 from 157 reviews; Trustpilot 4.9 out of 5 from 369 reviews [7] [8].

Qualifications and accreditations C2 · weight 25%

75

BSI Kitemark BS10125 accreditation and over 20 manufacturer approvals are listed on the business's own websites [3] [4].

First-hand responsiveness C3 · weight 15%

Insufficient evidence

Insufficient evidence

Trading history C4 · weight 10%

80

On the Companies House record since 2010 [6].

Insurance and safeguards C5 · weight 10%

Insufficient evidence

Insufficient evidence

Pricing transparency C6 · weight 5%

55

No call-out fee, hourly rate or VAT position is published. Estimates run through the enquiry and estimate forms with two phone numbers alongside [1] [3]. Partial transparency only.

Website and service information C7 · weight 5%

90

The sites set out accident, van, electric-vehicle and aluminium structural repair with paint, courtesy cars and recovery [1] [2], give a Hortonwood base with phones, email and forms [3], publish weekday hours and name the Telford team with video and social links [3].

Evidence

Every fact held for this provider, with its source and check date.
FactValueSourceRead
Years trading45Source provider-website

Industry qualifications

Sourced from the issuing registers, the business's own website and platforms such as Checkatrade and Which? Trusted Traders, on the date shown.

Strengths

  • You get a 52,000 sq ft manufacturer-approved accident repair centre covering minor scrapes to extensive structural repairs, with colour-match paint teams, courtesy cars and recovery, seen 4 September 2026 [1] [2] [3].

  • Two review sources agree: 4.5 from 157 Google reviews and 4.9 from 369 Trustpilot reviews, both seen 4 September 2026 [7] [8].

  • The business has run since 1981 as a family firm, and Companies House shows AUTOCRAFT TELFORD LTD active since 2010 [5] [6].

Limitations

  • No insurance details, prices, call-out fee or VAT position are published on the sites [1].

  • The BSI Kitemark and manufacturer approvals are advertised on the business's own sites without membership numbers, and neither was verifiable on an issuing register this round [4] [6].

Response from the business

This business has not sent a response yet. Any response they send will appear here.

Verified customer reviews

Reviews from customers who showed us their invoice.

No verified reviews yet for this business.

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Questions about Autocraft

Is Autocraft any good?

On the evidence, yes for insurer-handled crash repair: a large manufacturer-approved centre with courtesy cars and recovery, rated 4.9 on Trustpilot across 369 reviews. Approvals are advertised on its own sites rather than checkable on a register. Send your claim details through the estimate form and judge the written reply on your own job.

Is Autocraft BSI Kitemark approved?

BSI Kitemark approval and over twenty manufacturer approvals are advertised on the business's own sites, but neither was verifiable on an issuing register this round. Treat the claims as stated rather than confirmed. Membership numbers would settle the matter, so treat the badges as the firm's own word until then.

How much does Autocraft charge?

It publishes no prices, call-out fee or VAT terms, so estimates run through the enquiry and estimate forms with two phone numbers alongside. Your written estimate is the price. Ask whether VAT, calibration and courtesy-car fuel sit inside the figure. Ask whether VAT and any calibration sit inside the figure before agreeing anything.

Where does Autocraft work?

The Telford centre sits at Hortonwood, with a second base serving Shrewsbury. Recovery and courtesy cars widen the practical catchment for claim work. Send your postcode with the claim details and let the firm confirm cover first. Drivers beyond those towns should send the postcode and let the firm confirm cover.

How is Autocraft ranked?

It ranks second of the six car body repair shops in our September round, picked for manufacturer-approved accident repair at scale. We looked first at customer evidence, then qualifications, history, cover and pricing clarity. Compare its scale and claim handling with the leader on your own job. Read the full review and compare it with the leader on identical scope.

How do I get a quote from Autocraft?

Start with the enquiry and estimate forms on its websites, backed by two phone numbers for drivers who prefer to talk. Send clear photos with the registration and, for claim work, the claim details too. The written estimate is the price, so keep it beside the invoice and check what it says about courtesy cars.

What do reviews say about Autocraft?

Two sources agree that customers rate the firm highly: a large Trustpilot set gives the headline figure, with a strong Google record beside it. Comments praise the repair standard and the handling of insurance work. Read a spread of recent reviews yourself, since headline figures smooth over the occasional rough job.

How does Autocraft compare with the others in the round?

It sits second of six as the closest like-for-like alternative to Doseley Motors for insurer-handled crash repair, with scale, courtesy cars and recovery behind it. Its approvals rest on the firm's own word where the leader pairs approvals with an IMI listing. Against Court Autos and the cosmetic operators, it is the claim-route pick rather than the servicing or touch-up one.

Others assessed for this trade

  1. Doseley Motors Ltd67.6 / 100Ranked 1. Best for full-scale manufacturer-approved accident repair.
  2. Court Autos66.1 / 100Ranked 3. Best for servicing mot and bodyshop under one roof.
  3. Flawless Body Repairs63.8 / 100Ranked 4. Best for mobile dent, bumper and alloy repair in Telford.
  4. Amazing Alloys60.2 / 100Ranked 5. Best for alloy-wheel refurbishment and diamond cutting.

Sources

  1. Autocraft Telford homepage — accident repair group Retrieved 4 September 2026.
  2. Autocraft repair services — cosmetic to chassis scope Retrieved 4 September 2026.
  3. Autocraft Telford centre — 52,000 sq ft bodyshop and hours Retrieved 4 September 2026.
  4. Autocraft BS10125 Kitemark approval page Retrieved 4 September 2026.
  5. Autocraft about page — family business since 1981 Retrieved 4 September 2026.
  6. Companies House — AUTOCRAFT TELFORD LTD (07168475) Retrieved 4 September 2026.
  7. Google Maps listing — Autocraft Ltd, Telford Retrieved 4 September 2026.
  8. Trustpilot — Autocraft Telford reviews Retrieved 4 September 2026.

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